Responsibilities:
- Perform setup and configuration of KPA client sites from a technical and operational perspective.
- Project manage the delivery of clients into onboarding production.
- Working with clients to understand their requirements in products and services.
- Identify and determine any implementation risks that exist and a path to solution.
- Provide configuration and integration guidance to new clients as part of training and onboarding.
- Creatively resolve implementation issues and client problems using existing platform functionality.
- Build rapport and trust with clients to ensure an exceptional onboarding experience.
- Influence decision makers to clear project issues and roadblocks.
- Educate client administrators on how to setup and use KPA’s products to best fulfill the client needs.
- Drive completion of projects based on established timelines.
- Assist Product and Content teams with troubleshooting and feedback to larger systematic issues.
- Assist other members of the Client Success team when necessary to further KPA’s strategic goals.
- Ensure a smooth hand off to clients after a successful implementation.
Qualifications:
- Minimum of 2 years in a customer-facing role
- Bachelor’s Degree or equivalent experience required.
- Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook.
- Experience with Salesforce is a plus.
Success Criteria:
- Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
- Ability to work with and train clients and teammates in remote locations, on the phone and/or using online tools.
- Dynamic personality with an effective style of communication.
- Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
- Ability to work both independently and in a team environment.
- Excellent organization and time management skills.
- Ability to manage workload through a CRM.
- Demonstrates KPA’s core values; Integrity, Helpfulness, Excellence, Agility, Respect and Teamwork.
- Dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities to interact with a range of clients in a professional, credible manner.
Physical Requirements
- Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation:
- Annual base salary range between $65-75k
- Bonus potential up to 7.5%
What the Team is Saying
What We Do
KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA’s easy-to-use software platforms, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what’s important—their core business. For nearly 40 years, KPA has helped 10,000+ clients achieve regulatory compliance, protect their business, and keep people safe.
Why Work With Us
Since 1986 we have been refining the core values with which we work together as a team and with our clients. Do you align with our core values of Integrity, Helpfulness, Excellence, Agility, Respectfulness, and Teamwork? It is these core values that promote our success through both organic growth and integrating acquisitions.
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KPA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
KPA operates in a hybrid, remote-first work environment where daily office attendance is optional and teams get together in-person for collaboration.
