Client Implementation Manager
Bloom Credit is a modern API platform that redefines how credit data is accessed, reported, and used. We're on a mission to simplify and modernize the credit ecosystem, making it easier for everyone, from startups to large banks, to report consumer-permissioned data (CPD) and launch innovative, accessible financial products.
Our flagship product, Bloom+, enables financial institutions to report recurring consumer payments (like rent, utilities, and telecom bills) to major credit bureaus, helping consumers build credit profiles outside of traditional means. By expanding the scope of creditworthiness, we're helping organizations improve lives through responsible access to credit.
This role joins Bloom's Operations team as the dedicated owner of client project management during implementation, the window between signed contract and go-live. You are the client's single point of contact for status, next steps, and expectations, and the internal driver keeping cross-functional work on schedule. Your goal is to get clients live, on time, with no surprises on either side.
Your Mission
Own Client Integration Project Plans
- Build and maintain a structured project plan for each client integration: milestones, owners, dates.
- Track risks and blockers proactively; escalate before they threaten the timeline, not after.
- Drive toward getting clients live quickly and predictably after signing.
Be the Client's Single Point of Contact
- Run a consistent, proactive communication cadence covering status, next steps, and what's needed from the client, so nothing stalls quietly.
- Manage expectations on both sides and keep urgency alive throughout integration.
- Chase down documents, approvals, and next steps so clients always know what they owe and by when.
- Continuously improve the implementation playbook based on patterns across clients.
Coordinate Across Teams
- Work from the statement of work and implementation schedule handed off at signature and take ownership of executing against them once the contract is signed.
- The Technical Account Manager owns whether the technical solution is correct and certified with the bureaus. You own the schedule, the communication, and the coordination around that technical work, not the technical decisions themselves.
- Pull in the Account Manager for relationship matters as needed, without owning the commercial relationship yourself.
- Flag cross-functional slippage early and directly, whether the dependency is internal or client-side.
What You'll Bring to Bloom Credit
- 4+ years of project management, program management, or client-facing implementation experience, ideally in B2B SaaS or financial services.
- Genuine project management discipline: structured planning, proactive risk-tracking, and holding yourself and others, including senior colleagues and clients, accountable to dates. This is a distinct skill, not just being organized.
- Excellent written and verbal communication; comfortable being the person who pushes a client, politely but firmly, to keep things moving.
- Ability to work across technical and non-technical stakeholders without needing deep API or credentialing expertise on day one.
- A bias toward flagging risk early rather than waiting to be asked.
- Financial services or fintech background is a plus, not a requirement.
Why Join Us?
At Bloom Credit, we're not just improving credit data. We're helping reimagine financial access. You'll work with a mission-driven team that values transparency, empathy, and innovation, and you'll help shape a brand-new function at Bloom from the ground up.
Benefits: unlimited PTO and paid holidays, paid training and learning materials, flexible hours and fully remote culture, health, dental and vision benefits, pre-tax benefits including transit passes and FSA, 401K.
Bloom Credit is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Skills Required
- 4+ years of project management, program management, or client-facing implementation experience
- Experience ideally in B2B SaaS or financial services
- Demonstrated project management discipline, including structured planning and proactive risk tracking
- Ability to hold internal stakeholders, senior colleagues, and clients accountable to deadlines
- Excellent written and verbal communication skills
- Ability to work across technical and non-technical stakeholders
- Financial services or fintech background
What the Team is Saying
Bloom Credit Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is considered comprehensive, with Bloom paying up to 100% of individual medical, dental, and vision premiums from the first month and including mental health, transgender care, and an EAP. Multiple plan options plus HSA/FSA access reinforce medical breadth.
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Equity Value & Accessibility — Equity is provided to every employee upon joining and described as “meaningful,” indicating accessible ownership across the organization. This accompanies a company‑sponsored 401(k) and other financial protections.
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Leave & Time Off Breadth — Time off is positioned as generous, featuring unlimited PTO and sick days, paid holidays and volunteer time, and monthly meeting‑free “Bloom Days.” Parental leave, family medical leave, and a return‑to‑work program add to overall leave depth.
Bloom Credit Insights
What We Do
Bloom Credit helps companies launch lending products, report consumers' payments, and create innovative credit experiences. We do this by providing our clients with the data they need from all three credit bureaus, the expertise they are looking for to launch seamlessly, and the proprietary analytics to supplement credit insights - all delivered through Bloom’s developer-friendly API. Over 12 million US consumers have material errors on their credit reports that lead to being denied credit or having to pay unnecessarily high interest rates. The tools and infrastructure we provide for working with credit data help reduce these errors, and improve access to affordable credit.
Why Work With Us
Our goal is simple: to help everyone from seed-stage startups to large, established banks (and everyone in between) access and furnish accurate credit data easily and without error. We believe this will lead to increased innovation and the creation of accessible, unique financial products for everyone.
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Bloom Credit Offices
Remote Workspace
Employees work remotely.
Bloom is a fully remote company. There is a small touchdown office in Chicago that local employees are welcome to use as needed. We try to bring the entire company together in-person for 2-3 days at least once a year.
