Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.
QualificationsType of Qualification: Diploma
Field of Study: Finance and Accounting
- Matric/ National Certificate mandatory
- RE5
- An NQF 5 qualification recognized by the FSB
- FAIS Qualification Minimum of 120 Credits
Experience Required
Service Management
Operations
1-2 years Customer Service Experience in Long Term Insurance (Credit Life and Funeral products) /Contact Centre Experience
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things and Documenting Facts
- Examining Information and pholding Standards
- Following Procedures and Interacting with People
- Producing Output & Upholding Standards
Technical Competencies:
- Active Listening
- Business Process Improvement
- Continuous Process Improvement
- Financial and Accounting Control
- Financial Systems Administration
- Verbal and Written Communication
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
