INNOVATIVE
We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology.
PROFESSIONAL DEVELOPMENT
We believe in helping our employees grow professionally. Take your career to the next level by working with passionate tech-savvy intrapreneurs.
WE CARE FOR OUR PEOPLE
We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people.
Brilliant people! To realize our dreams, we focus on finding and developing incredibly passionate people who are interested in transforming the world we live in through the innovative use of technology.
A position where you can grow professionally and where the company will invest in your career interests.
A job where you will be pushed and challenged.
Collaborative team.
Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency.
Build and maintain relationships with customers.
Promote upsell and renewal of service agreements.
3+ years of solid experience in client/customer service, preferably in the Audio/Video industry.
Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues. You can put yourself in our client’s shoes and advocate for them when necessary.
Patience, empathy, understanding the value of strong communication and excellent service standards.
Strong technical prowess and problem-solving comes naturally.
Desire to turn our customers into lifelong raving fans.
If the above resonates with you, we’d love to hear from you!
Skills Required
- 3+ years of client/customer service experience
- Experience in the Audio/Video industry
- Passion for providing first-class service, prompt responses, and client advocacy
- Patience, empathy, strong communication skills, and adherence to excellent service standards
- Strong technical aptitude and problem-solving skills
- Ability to promote upsell opportunities and renewals of service agreements
What We Do
LEADING THE WORKPLACE TECHNOLOGY REVOLUTION Casaplex designs, installs, and maintains innovative technology solutions for companies that want to increase efficiency, collaborate more effectively, and bring their offices into the 21st century. Since 2004, we have believed that smart homes and buildings will ultimately connect in ways no one has yet imagined, and we aspire to be at the forefront of that technological evolution with every system we design. Casaplex has been recognized locally, nationally, and internationally for our powerful, intelligent system designs in both the commercial and residential markets.
