We know the frustrating part of being good at your job is watching a problem happen and not having the standing to fix it. This role is built so that never happens to you again.
This is a seat with real authority: you audit how Yokly's client-facing teams perform, and you report what you find straight to the CEO — not because of your title, but because he delegates that authority to you directly, on day one. If you'd rather decide and act than flag something up a chain and wait, keep reading.
Your Role & Contract
- Contract type: Independent Contractor
- Full-time
- Shift: 11:00 PM – 8:00 AM Philippine Time (Graveyard) — aligns with 8:00 AM – 5:00 PM PST for the client
What you'll own:
- The full client experience, end to end — what every client sees, touches, and feels with Yokly, from handover through the life of the account
- Direct audit authority over how our Client Success Managers and Leads communicate with clients — including sitting in on real client meetings
- Client check-in calls and exit interviews, run on your own judgment within a clear protocol
- Design of our loyalty and referral programs, our client-facing reporting, and our onboarding experience — and you keep owning what you build, not handing it off once it ships
- A direct line to the CEO — no manager between you and the person you report your findings to
What we're looking for:
- 3-5 years in client experience, client success, account management, or a related client-facing role
- Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one.
- Comfortable holding a line with a manager whose work you're auditing — your authority comes from the CEO, not from outranking anyone
- Analytical by instinct — you solve the problem in front of you instead of escalating it
- A confident communicator who can run a real conversation with a client, not just write a report about one
What's in it for you:
- Permanent Work-From-Home setup
- Weekends off — Saturdays and Sundays are yours
- HMO coverage with Maxicare upon regularization, with the option to add dependents
- Wellness checks and support services
- Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
- Sick Leave: 40 hours (16 available even during probation)
- Mental Health Leave: 8 hours a year
- Special leaves: birthday, bereavement, and paternity leave
- Holiday observance: U.S. holidays plus select Philippine Holy Week dates
- Convert unused PTO to cash
- Company-provided equipment
- Yokly's 13th Month Pay
- A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries
Skills Required
- 3-5 years of experience in client experience, client success, account management, or a related client-facing role
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience
- Ability to audit managers' client-facing work and hold them accountable
- Analytical problem-solving ability and independent judgment
- Confident verbal communication and ability to lead client conversations
- Availability for the 11:00 PM - 8:00 AM Philippine Time graveyard shift
What We Do
Yokly is a US-based Remote Operations Partner that provides managed remote teams and virtual assistants to help businesses delegate tasks, streamline operations, and automate workflows. The company specializes in administrative support, lead generation, creative services, and financial management. By offering structured, scalable solutions, Yokly enables entrepreneurs and enterprises to focus on growth and innovation while maintaining enterprise-grade security and operational efficiency.
