Our Blueprint (Company Overview)
At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.
“When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.”
“It’s not magic. It’s not just logic. It’s Madison Logic.”
Built for Belonging (Why You'll Love Working Here)
Here’s why you’ll love working here:
- Access to competitive compensation & benefits that reward your contributions.
- Participation in employee recognition programs to celebrate achievements big and small.
- Exposure to professional development & learning initiatives to help you build your own path.
- Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
- Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
- Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person.
- Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks.
Our commitment to you:
- Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
- Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose.
- Our promise: Your growth is yours to lead, but never a journey you take alone.
The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.
Driven to Deliver (What You'll Do)
- Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
- Create and maintain success plans to track progress against client goals
- Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
- Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
- Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
- Manage process delivery support from ML, including the engagement of other teams and resources as necessary
- Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
- Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
- In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
- Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally
Equipped to Excel (Qualifications)
- 5 + years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
- Proven understanding of digital marketing or Account-Based Marketing
- A successful track-record in client-facing roles, supporting external customers in a highly professional manner
- Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
- Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
- Analysis, problem solving, and troubleshooting expertise
- Highly detail-oriented, with strong organizational skills and a commitment to accountability
- Ability to multi-task and perform effectively
- Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders
Salary Range
- Base Salary: $80,000 - $95,000 per year
- Annual Bonus: $5,000 per year
Your Next Chapter
If you’re excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren’t just words — they’re how we show up every day — then let’s talk.
Skills Required
- 5+ years experience in Customer Success, Account Management, Digital Advertising, or related disciplines
- Proven understanding of digital marketing or Account-Based Marketing
- Successful track-record in client-facing roles, supporting external customers professionally
- Ability to assess customer needs and translate them into campaign and marketing guidance
- Familiarity with marketing and sales tools such as CRMs and Marketing Automation Systems
- Analysis, problem solving, and troubleshooting expertise
- Highly detail-oriented with strong organizational skills and accountability
- Ability to multi-task and perform effectively
- Excellent written and verbal communication skills; experience engaging with C-level stakeholders
What We Do
Since 2005, Madison Logic has empowered the largest and fastest-growing companies to convert their best accounts faster by finding and engaging throughout the customer journey with the most influential members of the buying committee. The ML Platform, a global multi-channel ABM media activation and measurement platform, enables marketers within enterprise organizations to leverage unique proprietary data to identify the accounts most likely to purchase, maximize engagement across multiple channels, and accelerate sales cycles to positively impact ROI.
Why Work With Us
How are we Unique: Madison Logic solutions use the world’s leading B2B data and account intelligence to help you find, prioritize and engage global buying committees looking for solutions like yours. Why work here: Great work environment, supportive culture, opportunities for growth, and leaders who listen.
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