Client Engagement Manager II
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Deliver unmatched experiences to usersThe opportunity:
We are seeking a dynamic and experienced Client Engagement Manager to join our team at Flexport. The primary responsibility of this role is to ensure the retention and satisfaction of merchants utilizing Flexport's fulfillment services. The Fulfillment Account Manager will play a crucial role in fostering strong client relationships, driving product and service adoption, and identifying opportunities for growth within the client's fulfillment business.
You will:
- Client Relationship Management:
- Build and maintain strong, long-lasting relationships with assigned merchants.
- Serve as the main point of contact for clients, addressing inquiries, concerns, and providing timely solutions.
- Retention and Growth:
- Develop strategies to retain and expand the fulfillment business with existing clients.
- Collaborate with clients to understand their business goals and align Flexport's products and services to meet those objectives.
- Product and Service Adoption:
- Educate clients on the full suite of Flexport's products and services.
- Drive adoption of new features and offerings that enhance the client's fulfillment operations.
- Performance Analysis:
- Monitor and analyze key performance metrics to identify areas for improvement and optimization.
- Work collaboratively with internal teams to address any operational challenges and ensure a seamless customer experience.
- Cross-functional Collaboration:
- Collaborate with Sales, Operations, and Product teams to coordinate and deliver comprehensive solutions to clients.
- Provide feedback to internal teams on client needs, industry trends, and competitive insights.
You should have:
- Bachelor's degree in Business, Supply Chain Management, or a related field.
- Proven experience in account management, preferably in logistics, supply chain, or fulfillment.
- Strong understanding of e-commerce fulfillment processes and industry trends.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Proactive problem-solving and decision-making skills.
- Ability to thrive in a fast-paced and dynamic environment.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Worried about not having any logistics experience?
Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.
The US base salary range for this position: (exclusive of bonus, equity and benefits.)
$70,000—$94,000 USD
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
