Client Engagement Coordinator

Company:Mercer

Description:

We are seeking a talented individual to join our Career Products team at Mercer. This role can be based in Louisville, Chicago, New York, San Francisco, Los Angeles, or Seattle, and it is a hybrid role with a requirement of working at least three days a week in the office.

As a Client Engagement Coordinator, you will support Mid-Tier Clients subscribing to Mercer’s Mobility and Compensation & Benefits Products. In this primarily client facing role, you will have a chance to provide high quality support to our clients and to develop and maintain day-to-day relationships with Mercer’s international clients in the Career Products area. This is a great opportunity to work with a dynamic team supporting multi-national clients across all industries and be part of a leading organization in the HR Services field.

We will count on you to:

• Serve as the day-to-day point of contact for multinational clients for Mercer Career Products, mainly in the area of Mercer Mobility Products
• Manage and expand the existing client portfolio by supporting queries, conducting regular service calls, managing the contract renewal process and upselling/cross-selling other relevant Mercer solutions, and by conducting client engagement activities on a regular basis 
• Act as subject matter expert on Mercer Global Mobility solutions and all operational processes
• Work closely with the Analytics team to support client data requests and serve as a peer reviewer for the majority of client deliverables related to Mobility
• Handle updates to our Client records in Mercer's CRM system
• Help process internal client orders and request invoice/access updates (new product sales and existing client orders)
• Collaborate with the Team Lead and other team members to identify process improvements for our offerings

What you need to have: 

• 2-3 years of experience in a client facing role and/or customer support environment with proven experience in customer service, mobility/compensation/benefits/HR or consulting
• Strong interpersonal skills, ability to build and manage relationships with the clients, team, cross-functional colleagues
• Excellent verbal and written communication skills
• Analytical and project coordination skills, ability to effectively and accurately manage multiple tasks and complex projects, with a sense of urgency, and in a fast paced environment
• Strong attention to detail

What makes you stand out?

• Bachelor’s Degree in a relevant field of study
• Mobility experience desired

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $59,000 to $118,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.