We give strategy the human edge™.
FranklinCovey (NYSE: FC) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.
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Title: Client Engagement Coordinator
Global Title: Client Engagement Coordinator
Division & Department: Corporate Operations
Status: Full-Time
Reports to: Director of Operations
Location: Remote – Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is $48-61k*.
Date Posted: 10/14/2026**
Job Summary
The Client Engagement Coordinator (CEC) supports Sales Executives throughout the client lifecycle by providing support and account management focusing on timeliness, accuracy, and quality. The CEC manages internal systems, order fulfillment, and delivers exceptional customer service to meet client needs and keep the business on track.
Essential Job Functions
- Responsible for supporting established revenue workload goal and key metrics aligned to company monthly thresholds with quality, accuracy, and adherence to established Service Level Agreement.
- Ensure smooth customer experience from contracting to the completion of the client lifecycle.
- Oversee order fulfillment and management of implementations both domestic and international.
- Process clients’ orders accurately and promptly for subscriptions, products, services, and custom programs.
- Foster relationships with facilitators, managing certifications, orders, and promotions.
- Proficient with pipeline reports to support changes to opportunity stages and dates for forecasting accuracy.
- Generate standard agreements and coordinate inquiries with the legal and custom solutions teams as needed.
- Ensure compliance with company policies, revenue recognition, and processes.
- Manage invoicing, credits, and payment portals.
- Develop proficiency in relevant software and tools.
Basic Qualifications
- Bachelor’s degree in business, Finance, Communications, or related field, and/or minimum 3 years of project and/or sales support experience
Preferred Skills & Experience
- Proactive self-starter with excellent organizational and problem-solving skills
- Strong customer service and interpersonal abilities
- Ability to manage multiple projects concurrently with excellence, and to manage realignment of accounts and workload seamlessly
- Proficiency in Microsoft Office and knowledge of Salesforce.com and Microsoft AX Dynamics
Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.
Direct Reasonable Accommodation requests to [email protected].
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Skills Required
- Bachelor’s degree in business, finance, communications, or a related field
- Minimum 3 years of project and/or sales support experience
- Excellent organizational and problem-solving skills
- Strong customer service and interpersonal abilities
- Ability to manage multiple projects concurrently
- Ability to manage account and workload realignment seamlessly
- Proficiency in Microsoft Office
- Knowledge of Salesforce.com
- Knowledge of Microsoft AX Dynamics
What We Do
We transform organizations by building exceptional leaders, teams, and cultures that get results. When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again.
