Client Due Diligence Support

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

This role is about:
We are looking for a Client Due Diligence (CDD) Support specialist to assist our CRM team in managing merchant applications and ensuring a seamless onboarding process. You will play a crucial role in handling documentation, verifying data accuracy, and facilitating smooth interactions between internal teams and external partners.

Location:  in Limassol Office

Reporting to: Head of Client Management

What you will do:

• Handle APM applications and coordinate setup with providers
• Input and validate fee schedules and MID setups in internal systems
• Prepare and process contracts, annexes, and related documents
• Issue invoices for onboarding and high-risk registration fees
• Manage merchant Mastercard registrations
• Track technical support tickets related to account activations
• Oversee additions/terminations of merchant URLs
• Coordinate client terminations (approvals, client/internal communication)
• Process change requests (bank accounts, fees, settlement setup)

What we’re looking for:

• Education: Degree in Finance, Business Administration, Compliance, or a related field preferred.
• Experience: Previous experience in CDD/KYC processes within the financial services or payments sector is an advantage.
• Knowledge: Familiarity with regulatory frameworks and industry standards across relevant jurisdictions.

What we need:

• Tech-Savvy: Comfortable working with internal tools and compliance platforms.
• Attention to Detail: Precision in data entry and documentation handling.
• Organizational Skills: Ability to manage multiple priorities in a fast-paced environment.
• Communication & Teamwork: Strong interpersonal skills and a collaborative approach with both internal and external stakeholders.
• Problem-Solving Mindset: Proactive in identifying issues and implementing effective solutions.

The perks of being a payabl.er:  

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local: Greek language classes, offered twice a week for all team members.
• Shop and Save: Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
  🚀 Hiring Process

Initial Interview - A 30-40-minute conversation with our Talent Acquisition team to explore your experience and career goals.
In-Depth Discussion - A 60-minute deep dive with the Hiring Manager to assess your skills and alignment with the role.
Final Behavioral Interview - A team-fit assessment with Hiring Manager and Head of TA, ensuring a strong cultural and strategic match.
Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at