Reporting to: Retail Excellence Director
Reporting to the Retail Excellence Director, the Manager, Regional Client Development is responsible for adapting the Global Client Development strategy, so that it resonates with local Market nuances, and executing it in strong partnership with regional stakeholders. This role acts as a regional center of excellence, enabling market and retail store teams within the region to build lasting client relationships that enhance brand loyalty and drive regional sales growth.
By adapting and supporting Tiffany's client experience and journey for the region, this role designs high-touch moments characteristic of the brand, tailored to regional client expectations. The Regional Manager partners extensively with the Global Retail Excellence team and local Retail teams to ensure exceptional retail experiences, personalized client journeys, and effective regional client strategies.
Key Accountabilities
- Champion and roll out the Client Development Roadmap with a 360-degree Mindset:
- Leverage regional data to implement a localized client strategy to boost client acquisition, retention, and engagement, aligning with global brand strategy, regional business objectives, and local client insights.
- Empower Client Advisors within the region to cultivate meaningful, long-term client relationships.
- Build strong relationships with key regional stakeholders (e.g., Store management teams, Regional Retail Directors, Marketing, Operations) to foster collaboration and drive buy-in for client development initiatives.
- Share regional insights and business needs with the global retail team, proposing adjustments to continuously refine and improve the global strategy.
- Performance & Innovation:
- Work closely with regional omnichannel and data analysis teams as well as the Client relations teams to enhance retail actions, tools, rituals, and behaviors that drive client acquisition, engagement, and loyalty specific to the region.
- Establish key performance indicators (KPIs) to measure the ROI of regional client development programs and provide regular performance updates to regional managers and global client development.
- Ensure seamless retail visibility into Client 360 attributes and actionable CRM insights, empowering Client Advisors with real-time, comprehensive client understanding adapted to regional client profiles.
- Innovate and propose scalable activations, leveraging market best practices, data insights, and your knowledge of market dynamics.
- Leadership and Culture (FOR A TEAM LEADER):
- Lead, mentor, and develop a high-performing regional team that provides expertise and drives transformation in Clienteling and Client experience across the region.
- Advocate for a culture of personalization, hospitality, and client obsession across the regional retail network.
- Influence regional senior management with strong storytelling, insights, and experience-driven recommendations based on regional performance and client feedback.
Required Qualifications
- 8+ years in luxury retail, client development, hospitality, or client experience leadership, with strong retail/store operations understanding specific to the region.
- Proven project management skills with multiple stakeholders in fast paced organizations.
- Proven leadership and team management skills, with experience in developing high-performing teams and fostering synergies and collaboration across diverse retail environments.
- Strong analytical skills, experience in managing budgets, and leveraging data to drive actionable insights tailored to regional performance.
- Deep understanding of regional client behaviors, cultural nuances, and market dynamics.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels within the region.
Skills Required
- 8+ years in luxury retail, client development, hospitality, or client experience leadership
- Proven project management skills with multiple stakeholders in fast-paced organizations
- Proven leadership and team management skills
- Strong analytical skills
- Deep understanding of regional client behaviors
- Excellent communication and interpersonal skills
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
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