For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Portland, OR. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
Essential Functions
- Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
- Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
- Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
- Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
- Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
- Keeps lines of communication open with Manager/Sales Personnel
- Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
- Keep up to date information on customers
- Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report
Qualifications
- Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
- Working knowledge CRM management systems
- Thorough knowledge of outbound calling techniques and customer service measurements of success
- Demonstrated ability to communicate effectively both verbally and in writing
- Background with distribution methods, process improvement programs and procedures
- Limited product knowledge
Work Location: In person
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
What We Do
Ernest is a family-owned company that’s been solving industrial supply, packaging and shipping challenges for over 70 years. We don’t just sell boxes. We offer end-to-end business solutions to help companies streamline processes, increase efficiency and find the best packaging to boost their business, hero their product and deliver every time. Our team of experts combines Ernest’s unique customer-first philosophy with a design-driven approach to engineer solutions that meet the unique needs of those we serve.
If you’re looking to build a career at an innovative company with great benefits, a win-as-a-team mentality and a healthy sense of humor, check out our job opportunities today. Founded by two brothers in an LA garage, we’ve been pioneering the packaging industry for 75 years. Today, with thirteen divisions and more than 500 employees nationwide, we still pride ourselves on retaining that family feel.
We do things differently and drive innovation every day. That’s what moves Ernest, our packaging and our customers forward. Learn more at www.ernestpackaging.com.
