For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
Position Summary:
Client Coordinators (CCs) are non-exempt, full-time employees of Ernest Packaging Solutions who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses.
Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.
CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.
Required Qualifications:
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
- Strong clerical skills, including data entry and document organization
- Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized, self-starter, who is detail oriented
- Friendly, professional, helpful, and willing to participate in various company activities
Preferred Qualifications:
- 2+ Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
What We Do
Ernest is a family-owned company that’s been solving industrial supply, packaging and shipping challenges for over 70 years. We don’t just sell boxes. We offer end-to-end business solutions to help companies streamline processes, increase efficiency and find the best packaging to boost their business, hero their product and deliver every time. Our team of experts combines Ernest’s unique customer-first philosophy with a design-driven approach to engineer solutions that meet the unique needs of those we serve.
If you’re looking to build a career at an innovative company with great benefits, a win-as-a-team mentality and a healthy sense of humor, check out our job opportunities today. Founded by two brothers in an LA garage, we’ve been pioneering the packaging industry for 75 years. Today, with thirteen divisions and more than 500 employees nationwide, we still pride ourselves on retaining that family feel.
We do things differently and drive innovation every day. That’s what moves Ernest, our packaging and our customers forward. Learn more at www.ernestpackaging.com.
