Client Communications Specialist

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
This role is responsible for assisting the team with coordinating and executing communication and client success strategies and campaigns. They will also be tasked with leading certain initiatives and cross-functional teams, within Inspira, that will help educate and engage our clients and members, improve the experience, and deliver measurable outcomes.

• Serve as Project Manager within the team to organize and schedule all initiatives; ensure all necessary assets and information have been submitted by requestor
• Coordinate and communicate internally within team regarding critical upcoming deadlines, changes in schedule, etc
• Review and organize an extensive repository of all communications; develop a sustainable and easy-to access/understand system to catalog and store all assets for both historical and referential purposes
• Manage reporting and analysis for email campaigns at an enterprise and client level; run, analyze an maintain all metrics
• Assist with client success initiatives such as process and procedure enhancements, client advisory boar (CAB) growth, retention and management, member experience analysis and improvements, and delivery of internal information for training and growth
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelors Degree in Communications or related field experience
• 3-5 years of applicable experience
• Project Management Certification Preferred
• Excellent analytical skills with a proactive nature
• Exceptional verbal and written communication skills; comfortable interacting with both internal and external teams
• Advanced organization skills with a drive to meet deadlines; ensure accuracy and efficiency at each step in the process
• Experience and comfort with editing and proofing the work (content, final print proofs, etc.) of both
• internal and external teams
• Proficiency in Microsoft Excel, Word (including mail merge), MS Teams, OneNote and Outlook
• Skilled with prioritization and multi-tasking; will be doing this for themselves and on behalf of the broader team
• Excellent collaboration and partnering skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.