Client Communications and Enablement Specialist

The Client Communications and Enablement Specialist partners closely with the Senior Vice President of Client Technology and Experience, Implementation and Change Management teams, Director of Client Communications, and cross-functional stakeholders to support the successful communication and adoption of strategic initiatives, technology solutions, process changes, and company updates across the organization's portfolio of companies.

This role is responsible for translating complex information into clear, engaging, and actionable communications, training materials, and operational resources for internal teams, clients, residents, and board members. The Specialist develops and maintains scalable content, tools, and learning resources that support consistent messaging, drive user adoption, and enable successful execution of client communication and implementation strategies.

RESPONSIBILITIES

• Support the development and execution of client communication materials based on established strategies and rollout plans across the organization’s portfolio of companies

• Draft and produce emails, announcements, guides, and supporting content for internal teams, clients, residents, and board members

• Deliver accurate, high-quality information about products, services, and company updates to clients, tailoring messaging for different audiences, brands, and companies while maintaining overall consistency and quality standards

• Help scale communication efforts by creating reusable templates and resources that can be leveraged across multiple companies

• Build and update training videos and materials for client and resident technology initiatives based on established implementation and change plans

• Maintain a centralized, well-organized library of resources so teams can easily access the most current materials

• Support updates to client-facing websites and portals

• Update and refine materials based on real-world usage and evolving needs

• Support standardization of processes through well-designed, accessible resources

REQUIREMENTS

Qualifications / Requirements

• Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Education, Organizational Development, or a related field; equivalent experience may be considered

• 3-5+ years of experience in client communications, training and enablement, customer success, change management, communications, or a related role

• Exceptional written and verbal communication skills with the ability to translate complex concepts into clear, user-friendly content

• Experience creating communication materials for multiple audiences, including clients, customers, residents, internal teams, and executives

• Experience developing training materials, user guides, knowledge base articles, videos, job aids, and other learning resources

• Strong attention to detail with proven ability to manage content accuracy, consistency, and version control

• Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines simultaneously

• Ability to work cross-functionally and build effective relationships with stakeholders at all levels of the organization

• Demonstrated ability to adapt communication styles and messaging for different brands, audiences, and business needs

• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Teams, and SharePoint

• Experience with content management systems, website updates, learning management systems, or knowledge management platforms preferred

• Familiarity with video creation and editing tools for training and communication content preferred

• Experience supporting large-scale implementations, process improvements, technology rollouts, or change management initiatives preferred

• Strong problem-solving skills and ability to identify opportunities to improve communication effectiveness and user adoption

• Ability to work independently while exercising sound judgment and maintaining alignment with established communication strategies

• Commitment to delivering high-quality client and end-user experiences

Preferred Qualifications

• Experience in property management, HOA management, real estate services, resident services, or a multi-brand service organization

• Experience supporting SaaS platforms, client technology implementations, or digital transformation initiatives

• Knowledge of change management principles and user adoption best practices

• Experience creating instructional videos, walkthroughs, and self-service support resources

• Familiarity with graphic design, email marketing, or content creation tools such as Canva, Adobe Creative Suite, Articulate, Camtasia, or similar platforms.

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

• Lifting: Occasionally lift, carry, push, or pull up to 15 pounds, including laptops, training materials, office supplies, and presentation equipment.

• Mobility: Ability to move through an office environment, attend meetings, and access work areas, conference rooms, and training locations. May require occasional travel between company offices or client locations.

• Working conditions: Primarily performed in a professional office or remote office environment. Frequent use of computers, video conferencing platforms, and other standard office equipment. May require flexibility to support project deadlines, implementations, and communication rollouts.

• Personal protective gear: No specialized personal protective equipment required under normal working conditions.

• Extended Sitting or Standing: Ability to remain in a stationary position for extended periods while working at a computer, attending meetings, creating content, or conducting virtual training sessions. Occasional standing during presentations, training sessions, or meetings.

• Manual Dexterity: Frequent use of hands and fingers to operate a computer, keyboard, mouse, telephone, and other office equipment. Ability to create, edit, review, and manage digital content and documentation.

• Driving: May require occasional local or regional travel to company, client, or training locations. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!