Client Case Manager

We have great people here and are looking for more. Come join us - you will love it!

Job Title: Client Case Manager
Position Type: Full Time
Location: UK - Remote

Begin a New Career with a Purpose at Sterling. We’re a fast-moving world leader in cloud-based background screening and identity services. Our clients use our services to create safer workplaces, build trusted brands and protect vulnerable populations. We are financially thriving, investing in growth and grounded in authenticity. If you are motivated and passionate, you will love working here. Apply today!

This is what you’ll do:

Reporting to the operations assistant manager you will be tasked with providing first time resolution to all customer file queries you will be an operational expert with a client focused mindset

You will play a pivotal role in interfacing directly with our client on requests for file updates providing first time resolution on all file issues

You will have a full breath operations knowledge to support conversations with the client on specific file questions and an end to end knowledge of fulfilment allowing you to fix or prioritize operations work as necessary to meet customer expectation

You will interact with candidates on file progress updates or support candidate conversations for complex cases

You will have an ability to conduct quality assurance checks on files and will partner with ops support and client facing teams to make recommendations on program improvements

You will ensure that all requests and case management workflows are documented & resolved in a timely manner to meet contractual SLAs and client expectations

 Other assigned duties/tasks to ensure business success

This Is What We're Looking For:

Must be able to analyze a situation and respond quickly in a courteous and professional manner

Must have excellent communication and professional writing skills and previous experience in a client facing role

Must have experience in an operational role

Must have in depth knowledge of our operation process

Strong communication abilities, both oral and written

Strong attention to detail

Ability to multi-task

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.