Client Case Executive

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Job Title: Client Case Executive

About the Role: To ensure that client needs are understood, and coordinate within the internal team on the client requirement and ensure delivery services to clients satisfactory.

This is what you'll do:

• Project manage each client account as per the Service Level Agreements (SLA’s)
• Review documentation received and proceed with Check for completeness per the requirement of the client – includes creating elements/ cases accurately as per the defined client guidelines.
• Verify the quality of completed elements/ cases, before closure
• Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
• Engage internal teams on client / candidate enquiry per needs 
• Prepare report on client cases and track the movement and closure of cases
• Other duties as assigned by Sterling.

What we're looking for:

• Self-starter / a team player and able to work efficiently under pressure and meet deadlines / achieve goals. 
• Ability to build rapport and collaborate with others within the company and externally. 
• Demonstrate a true spirit to serve when communicating with clients (internal and external) and candidates
• Positive attitude and Enthusiasm on continuous learning
• Embrace Sterling Culture at all times 
• Adhere to the timeline, confidentiality, accuracy and at all times to uphold Sterling policy at work

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.