Work Location - Sydney ONLY
Fixed Term Contract - 12month
As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success
What you’ll do
Manage customer expectations and scope changes throughout the implementation lifecycle.
Respond promptly and professionally to all customer requests and technical enquiries.
Work directly with customers to implement and test specialized Equifax solutions.
Gather and analyze detailed business requirements to ensure solutions meet client needs.
Document user requirements, business processes, and workflows to create process maps and scoping documents.
Create functional specifications and change request documentation as required.
Monitor and report on application changes and specific client requests.
Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
Maintain an up-to-date understanding of new product developments across the Equifax business.
What experience do you need
A minimum 3-year degree in a Business or IT Systems discipline.
1+ years of experience as a business-focused Business Analyst.
Proven experience in a role involving direct interaction with external customers.
1+ years of hands-on experience with Microsoft SQL Server or Oracle database management.
Demonstrated experience with process mapping and workflow documentation using Visio.
Professional proficiency in XML interfaces and business systems infrastructure.
Technical aptitude in navigating basic architecture and data structures.
What could set you apart
Working knowledge of Equifax bureau & Identity Related Products.
An understanding of the credit origination or lending process.
An understanding of the AUSTRAC KYC rules.
A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
Primary Location:
AUS-Sydney-Blue-StreetFunction:
Function - Customer ServiceSchedule:
Full timeSkills Required
- Minimum three-year degree in Business or IT Systems
- At least one year of experience as a business-focused Business Analyst
- Experience directly interacting with external customers
- At least one year of hands-on Microsoft SQL Server or Oracle database management experience
- Experience with process mapping and workflow documentation using Visio
- Professional proficiency in XML interfaces and business systems infrastructure
- Technical aptitude in basic architecture and data structures
- Working knowledge of Equifax bureau and identity-related products
- Understanding of credit origination or lending processes
- Understanding of AUSTRAC KYC rules
- Willingness to drive AI usage to transform work practices
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
