ABOUT THE ROLE
Location: London - Regent Street
Status: PT/ FT
Compensation: Competitive
Position Summary:
The Kith Client Advisor is a very important piece of the client’s in-store experience as well as the overall operations of the store. Through best-in-class service, the Client Advisor ensures customers have a consistent, genuine, and quality experience while in our store(s). Acting as a brand ambassador, the Client Advisor plays a key role in helping create and maintain an organic and enjoyable overall customer experience. By providing authentic and curated after-sale communication, the Client Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and procedures. Client Advisors are scheduled to flex schedules and hours are given based on the needs of the business.
RESPONSIBILITIES
Primary Responsibilities:
Greet, assist, and provide best-in-class customer service to all Kith clients & customers.
Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.
Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
Continuously partner with the Management team regarding individual goals as well as overall business.
Partner with the Management team to efficiently execute action plans and brand initiatives.
Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.
Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
Properly communicate sell-through, to ensure product availability.
Always ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects/Tasks:
Aid during any Visual initiatives, as needed.
Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.
REQUIREMENTS
Availability:
Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
3+ year(s) in a retail sales position.
3+ year(s) in customer service roles, preferred but not required.
1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
Skills/Abilities:
Efficient time management skills
Ability to multi-task and manage multiple projects at once
Standing and walking for prolonged periods of time.
Ability to lift and move 25lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
Strong communicator
Team-player
Self-starter
Adaptive and resourceful
Personal Characteristics:
Personable and welcoming
Energetic
Consistent positive energy
What We Do
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents.
Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.
