About the Role
The Client Advisor is responsible for being a Brand Ambassador, delivering a truly unique Tiffany experience to our clients and effectively contributing to the future.
Your Mission
Based in our stores, you will craft joy and foster genuine relationships with our clients before, during, and after a sale. You will collaborate with team members to achieve individual, store targets, and objectives. You will also provide your best support in-terms of daily store operations and maintenance.
Key Responsibilities
Commercial Excellence
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data. Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily.
Client Relationship and Experience
- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
What We're Looking For
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.
Cultural fluency across the Singapore markets.
Fluent in English; additional languages a distinct advantage.
What Tiffany Offers
A role at the heart of one of the world's most iconic luxury Maisons.
Cross-functional exposure across markets, functions, and the LVMH ecosystem.
A culture built on thoughtfulness, creativity, and genuine care for people.
Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.
To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the Store leadership teams.
Skills Required
- Experience in retail, luxury retail, hospitality, or another relevant client-related field
- Proven track record of achieving commercial results
- Ability to connect effectively with clients
- Flexibility to work days, nights, weekends, holidays, and other non-traditional hours
- Cultural fluency across Singapore markets
- Fluency in English
- Additional language proficiency
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
