Client Advisor - Heathrow

Posted 4 Days Ago
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London, Greater London, England
In-Office
Mid level
Beauty
The Role
The Client Advisor at Tiffany & Co. focuses on delivering exceptional service, achieving sales goals, and developing team members while fostering client relationships through brand storytelling and strategic mentorship.
Summary Generated by Built In

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.  

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.  

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. 

 

Thoughtful 

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development 
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
• Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference 
 
Curious  
 
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity 
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
• Ensure Client Advisors develop a client development strategy and assess their results 
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately  
 
Optimistic 
 
• Empower team to reach their potential, exercise resilience and celebrate innovation
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy 
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments
• Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out 
 

Your Profile

  • Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
  • Proven track record in achieving sales results and cultivating relationships with a diverse client base 
  • Experienced sales and clienteling professional in an omnichannel luxury environment 
  • Experienced in deploying sales strategies and clienteling initiatives
  • Passion for luxury retail  
  • Collaborative team player with strong interpersonal and communication skills 
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
  • Must have authorization to work in the United Kingdom

       Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages. 

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. 
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

Top Skills

Client Tracking Systems
Microsoft Outlook
Point Of Sales (Pos) Systems
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The Company
HQ: New York, NY
9,305 Employees
Year Founded: 1837

What We Do

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

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