Job Position: Client Administrator
Location: Lawrenceville, GA
The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients, and it is a prerequisite to the Client Partner role. The Client Administrator is on the front lines of fielding client requests and ensuring these requests are completed in a timely fashion. This position exposes the Client Administrator to several essential areas of HB NEXT’s business including Safety & Consulting, Training & Credential Requirements, Software, Account Management, & Business Development. The goal is that the Client Administrator becomes familiar with HB NEXT’s Core service offerings to the point that they can effectively answer and facilitate most client’s questions / requests with the expectation of stepping into a Client Partner role and managing a book of thoughtfully assigned accounts. This position reports directly to the Safety & Training Manager.
Daily tasks include, but are not limited to:
- Data entry
- Facilitating client requests
- Client follow-ups via e-mail and phone
- Minor software support
- Pulling reports via SafetyCloud and sending to client management
- Weekly Safety Training Session Follow Ups
- Weekly Inspection Follow Ups
- Training Credential Reports and Follow Ups
- Safety Manual Reviews
- Safety Manual Update Calls
- Scheduling Meetings and/or putting together service schedules (GoToMeeting & Outlook)
- Other tasks may be assigned at the discretion of the Account Manager
Skills/Qualifications:
- Highly organized
- Strong communication and project management skills
- Ability to build and maintain relationships
- Must work well independently and as part of a team
- Knowledge in Microsoft Excel, Microsoft Word and Microsoft Outlook
- Willingness to learn and grow with the business
Benefits:
- Health Insurance
- Dental and Vision
- 401k with Company Match
- Corporate Profit Share
- Quarterly Bonus Program
- Paid Vacation
Top Skills
What We Do
Headquartered in Atlanta, Georgia, HB NEXT provides an extensive array of safety and environmental compliance services to construction companies, public / private utilities and numerous other industries. HB NEXT has five operating business units: Safety, Environmental, Training, Software & Energy Solutions.
Through integrated services within the five business units, HB NEXT helps client companies, their employees, contractors, and subcontractors focus on safety and maintain compliance in a complicated and evolving workplace. This is accomplished by providing comprehensive consulting services, on-site safety and environmental inspections, in-person and online training, and cloud based software solutions.
As a national leader in providing industry specific cloud-based software solutions (Sequence), HB NEXT’s mission is to ensure that customers have immediate and complete control of field level data. Sequence helps clients eliminate human error, increase accountability, improve compliance, foster safety, and increase the bottom line.
HB NEXT operates on the company ideal of “B-S-Q-S & P” (Budget-Schedule-Quality-Safety & People). This is a program developed from years of industry experience and feedback.
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