CLIENT ADMINISTRATOR I
DEPARTMENT: BUSINESS INSURANCELOCATION: ANCHORAGE, ALASKA (Remote or On-site)STATUS: NON-EXEMPTSUMMARY:
As a Client Administrator on the Leadbetter team, the primary focus is to provide technical support to Client Executives and to clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and by the Director of Client Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Process paperwork for new and renewal business to include:
o Prep Acord forms and other documents required for submission.
o Maintain client level details in agency management system.
o Binders
o Management and production of renewal certificates
o Policies
o Invoices
o Finance agreements
o Endorsements
o Audits
o Perform account reconciliation.
With more experience:
· Assist in the processing of final audits.
· Become proficient in the use of technology systems, software, and tools such as EPIC and Indio.
· Establish and maintain positive and effective working relations with other associates and clients.
EDUCATION AND/OR EXPERIENCE:
- A high school diploma and 1-2 years insurance related experience or professional office experience.
- Obtain and maintain a valid Alaska Business Insurance License.
- Obtain a Surplus Lines License in the first 2 years.
- Achieve an AINS or INS Designation as well as have willingness to pursue continuing education in the form of insurance designations and professional development training.
- Must be proficient in Microsoft Office software (Word, Excel, and Outlook)
- Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.
- Strong oral and written communication skills and the ability to work with all levels of staff.
- Strong customer service orientation (internal customer focus).
VALUABLE BENEFITS:
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
Skills Required
- High school diploma
- 1-2 years of insurance-related or professional office experience
- Obtain and maintain a valid Alaska Business Insurance License
- Obtain a Surplus Lines License within the first two years
- Achieve an AINS or INS designation
- Willingness to pursue continuing education, insurance designations, and professional development training
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong attention to detail while managing multiple tasks and changing priorities
- Strong oral and written communication skills
- Ability to work with all levels of staff
- Strong internal customer service orientation
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
