Client Administration Associate

Benefits of the job:

Majority employee-owned, ESOP eligibility after one year of service.
Comprehensive benefit package and competitive salary
Strong company culture that supports community and charitable organizations.

Requirements of the Client Administration Associate:

BS degree in business, finance or related field preferred
2 years of trust administration, paralegal, financial services or accounting experience
Knowledge of basic accounting/tax principals and common asset characteristics
Strong verbal, written, and interpersonal skills
Discretion in handling confidential information and sensitive data
Concern for clients and their needs; ability to create close and supportive relationships
Attention to detail and accuracy while meeting deadlines
Office based, 8:30am-5:00pm

Responsibilities:

• Analyze wills; trust indentures, agency and custodial agreements, court orders or other legal documents. Uses internal checklist to extract required information and enter it in the trust accounting system.
• Establish/maintain client account files. Initiate and prepare routine correspondence to customers, co-executors, guardians and others to address inquiries, requests, complaints or other matters related to the customer’s account.
• Determine the various elements comprising an estate’s assets and allocate to appropriate categories for filing inventory with the court. Use state-mandated list and other instructions to prepare all documentation for presentation to Commissioner of Accounts.
• Respond to telephone inquiries from customers. Make sound recommendations to client account manager related to release of information and/or funds.
• Monitor daily cash balances of income and principal. Ensure the prompt payment of bills, remittances, taxes, etc. Track daily transactions. May execute the disposition of cash at the client account manager’s direction. May prepare cash flow analyses. May prepare and implement the annual budget for each account.