Explore your future career 🔭
As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.Key responsibilities ✨
Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.
Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.
Conduct product demos for clients
Formalize the specific processes of the client in Notion (knowledge management)
Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators
Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
Partner with Sales account executive (SAE) : Build strong collaboration with SAEs
Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.
You will :
About you 🧑🚀
- Experience: You have a background in Customer Experience Management, Operations, or Account Management with strong business acumen.
- Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools.
- Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
- Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization.
- Languages: You speak French and English on a native level, Spanish and German are a plus.
How to join the mission? 🚀
First call with our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. . (30-45 minutes)
Interview with your future manager, Marion Belhaimer, to delve into your experience and the specifics of the role. (45-60 minutes)
Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills
Final interview with Camille Maillard to discuss Malt’s long-term vision
Skills Required
- Background in Customer Experience Management, Operations, or Account Management
- Excellent communication skills and conflict resolution techniques
- Fluency in French and English
- Experience in configuring CRM accounts and conducting client interviews
What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
