Client Activation Manager - Pharma & Health

Job Title

Job Description

About the Position

Client Activation is responsible for creating and executing integrated marketing programs on behalf of our key advertising clients. This team collaborates with internal departments, including Sales, Account Strategy, Creative team, Legal, and Edit, to deliver seamless program execution. As the primary post-sale point of contact, the Client Activation team works closely with client agencies, advertisers, and media partners to ensure all program elements are implemented as promised, providing exceptional, white-glove service throughout the process.

Hybrid 3x a week - New York, NY

In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.

About the Position's Contributions
30% - Program Management: Manage multiple high-touch programs simultaneously, overseeing the production of custom content (e.g., print, digital articles, video, custom ad units and social executions). Develop and maintain project deliverables, including scope of work, timelines, and creative guidelines. Ensure all projects are delivered on time and align with client expectations.

30% - Client Service: Work closely with Sales and Account Strategists to transition programs to activation post-sale. Facilitating internal and client kick off calls. Set up and manage weekly status meetings with clients and internal teams as needed. Provide a high level of client service and communication to all People Inc. partners. 

30% - Cross-Functional Coordination: Drive successful project delivery through clear communication, meticulous attention to detail, and effective coordination of external/client and internal meetings. Maintain comprehensive meeting notes and project status documents to ensure alignment across teams, with the ultimate goal of ensuring client satisfaction.

10% - Post-Campaign Review: Participate in end-of-campaign debriefs, sharing insights, learnings, and best practices with internal teams to continuously improve processes.

Minimum Qualifications and Job Requirements

Education: Bachelor’s degree preferred, but relevant work experience and qualifications to be equally weighted

Min Professional Experience:  You have worked in a media activation or production role for 3+ years, overseeing multiple elements to implement a program/project with a successful history of project completion. Previous experience in the Healthcare and Pharmaceutical industries is preferred but not required.

Specific Knowledge, Skills and Abilities: You have great written and business communication skills. You are a team player with strong interpersonal skills that will engage clients, agency decision makers, team members and internal counterparts. You have a sound knowledge of the custom content production process and superb project management skills. 

% Travel Required (Approximate): 10%

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.