Waste Solution Services (WSS)
Location: Lawrence, NY
Job Type: Full-Time, In-Office
Pay: $26–$32 per hour, depending on experience, plus benefits
Waste Solution Services (WSS) helps multifamily and commercial properties lower and stabilize their waste-management costs. We work between property owners, property managers, and waste-hauling vendors to audit invoices, optimize service agreements, improve billing accuracy, and resolve service issues. Our focus is on cost predictability, operational efficiency, and reliable service.
About the RoleWSS is seeking a highly organized, customer-focused Client Success Manager / Account Manager to manage a portfolio of client accounts. This role requires strong communication, problem-solving, and follow-through, with responsibility for managing customer issues from initial identification through final resolution.
The ideal candidate takes ownership, works effectively with vendors and internal teams, and ensures clients receive timely updates and dependable service.
Key ResponsibilitiesAccount Management & Client Relationships
Manage a portfolio of client accounts and maintain strong customer relationships.
Serve as the primary point of contact for client questions, requests, and concerns.
Communicate proactively with clients to provide updates and manage expectations.
Monitor account health, identify potential risks, and support client retention.
Identify opportunities to improve service quality and account performance.
Issue Resolution & Operations
Take ownership of customer issues from initial report through resolution.
Coordinate with waste-hauling vendors and internal teams to resolve service problems.
Investigate missed pickups, damaged containers, unexpected service changes, and other operational issues.
Follow up with vendors to ensure commitments are met and problems are resolved.
Escalate urgent or complex issues
Skills Required
- Strong communication skills
- Problem-solving skills
- Strong follow-through and organizational skills
- Customer-focused approach
- Ability to coordinate effectively with vendors and internal teams
- Ability to manage customer issues through final resolution
What We Do
Waste Solution Services (WSS) is a waste-management consulting firm that helps multifamily, commercial, senior-living, and retail property portfolios reduce and stabilize waste expenses. It audits invoices, renegotiates hauler contracts, brokers rates, right-sizes services, manages vendor issues, and provides fixed-price billing and sustainability/ESG reporting. The company operates nationwide and in Canada, leveraging relationships with waste haulers to improve costs without disrupting service.
