Technical Account Manager

• Very competitive compensation package
• Annual paid training and continuing education
• Collaborative and supportive team environment
• Entrepreneurial workplace that encourages innovation and ownership
• Career growth supported by active mentorship
• Comprehensive benefits package, including Health, dental, and vision insurance, sick and vacation leave, cell phone reimbursement, gym membership reimbursement, and more
• 401k with a generous employer match

You are a highly motivated Client Account Manager who blends technical expertise with a passion for building strong client relationships. You thrive in fast paced, service oriented environments and take pride in delivering dependable, high quality IT solutions that align with client business goals.
You communicate clearly with executives, managers, and end users, and you excel at translating complex technical concepts into practical, business friendly guidance. You are detail oriented, accountable, and motivated, with a strong sense of ownership over client outcomes. You enjoy solving problems, managing multiple priorities, and continuously improving both client environments and service delivery.

Technical and Service Delivery
•    Design, implement, and support IT infrastructure solutions, including firewall security, LAN WAN networks, server environments, and storage systems
•    Provide onsite and remote support, monitoring, troubleshooting, and maintenance to ensure reliable performance
•    Perform service and preventative maintenance activities, including installations and equipment deliveries
•    Support diverse network and end user environments while multitasking across multiple client needs
•    Collaborate with internal teams to resolve issues and deliver effective solution
 

Client Relationship & Account Management
•    Build strong client relationships through consistent, high quality service
•    Understand client operations to recommend IT strategies aligned with their goals
•    Communicate effectively with executives, managers, and end users to resolve issues and set expectations
•    Represent the company with a professional, solution focused approach
 

Client Success & Growth

•    Maintain in depth knowledge of M3TC’s service offerings
•    Support Sales efforts by providing technical expertise during the sales process
•    Identify new business opportunities by recognizing unmet client needs
•    Support clients with IT budgeting, planning, and asset management
•    Provide technical specifications for quotes and proposals as needed

Education

Associate’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent professional experience

Experience

Minimum of four 4 years of experience as a Systems Administrator, Systems Engineer, or in a related technical role

Technical Skills

•    Proficiency in Microsoft Windows operating systems and Apple macOS
•    Proficiency with Microsoft 365, Google Workspace, Microsoft Office, and QuickBooks
•    Experience supporting desktop, laptop, and server hardware from Apple, Dell, Lenovo, or HP
•    Proficiency with networking concepts, protocols, and infrastructure design
•    Experience with hardware and cloud storage solutions
•    Working knowledge of firewall security, endpoint security, web content filtering, and vulnerability scanning tools
•    Moderate experience architecting server, network, security, and disaster recovery solutions

Licenses & Requirements

•    Valid driver’s license
•    Proof of automobile insurance
•    Reliable transportation capable of safely carrying IT equipment (motorcycles are not suitable)
•    Ability and willingness to travel as needed

M3 Technology Consultants is headquartered in Fairfax, VA, and was founded in 2003. We are a rapidly growing, dynamic IT services firm that has built a strong industry reputation by providing exceptional technology solutions to businesses across the Washington, D.C., and Denver, Colorado areas. Our team of highly skilled IT professionals supports both small and large organizations across a wide range of industries. We deliver comprehensive IT services, including infrastructure design, disaster recovery, server and network management, and ongoing IT support.
We foster an entrepreneurial work environment with a strong emphasis on customer service. By empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun loving individuals.

Sound good? Then send us your resume NOW! We want to talk to YOU!