LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Technical Account Manager to help customers leverage the leading OSS AI gateway.
About the Role
We're looking for a Technical Account Manager to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.
This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.
Responsibilities
Own the 30 most important accounts at LiteLLM, and drive them to success
Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.
Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.
Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.
What We're Looking For
Technical depth and real familiarity with the LiteLLM product surface
Obsessed with customers and making them successful with the product
Obsessed with solving root causes rather than patching over problems
Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
High autonomy (you figure out your own backlog and priorities, based on customer problems)
A strong bias toward understanding problems deeply
Why Join LiteLLM?
Fast-paced growth environment with deep technical ownership.
Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.
Skills Required
- Technical depth and familiarity with the LiteLLM product surface
- Customer-facing communication skills (clear writing, calm execution) and high responsiveness
- Proactive churn-risk identification and renewal readiness management
- Ability to solve root causes and unblock customers (bug/feature escalation)
- High autonomy and strong prioritization of backlog based on customer needs
- Bias toward deep problem understanding and technical troubleshooting for developer customers
What We Do
LiteLLM is an open-source AI Gateway that provides a unified interface to access over 100 LLM providers, simplifying model access, spend tracking, and fallbacks.
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