About The Role:
This role focuses on delivering exceptional service to internal and external clients while upholding Baird’s culture, mission, and values. Responsibilities include supporting the account documentation process while assisting in managing client and Financial Advisor inquiries. The position emphasizes improving efficiency while supporting team projects and developing resource materials.
The Impact You'll Make
- Provide high value service to internal and external clients in an environment that promotes Baird’s culture and the Operations mission and values statement
- Ensure adherence to regulations, Baird policies, and department procedures and policies
- Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests
- Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation
- Work on special team projects and support other team members with their responsibilities, including returned mail
- Process requests received via Liquid Office related to Client Onboarding and Maintain Account processes
- Utilize issue tracking system to manage, document, report and analyze incoming client requests
- Support the development of electronic reference guides for internal clients and the Client Account management training programs for Operations associates
- Perform other duties as required
What You'll Bring To Baird:
- Bachelor’s degree preferred and/or 2+ years of experience in a financial services operations role is a plus
- Proficiency and experience with Microsoft Office (Word, Excel, Outlook)
- Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, high-quality results
- Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team
- Strong written and verbal communication skills are a must, with the ability to effectively relate to work in a team-oriented setting
- Passion for providing high-value client service
- Ability to stay focused under pressure and to prioritize workload in order to effectively manage time
- Proven reliability in performance
#LI-CM1
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Skills Required
- Proficiency and experience with Microsoft Office (Word, Excel, Outlook)
- Experience processing requests via Liquid Office
- Experience using issue tracking systems to manage and document requests
- Ability to handle multiple assignments, work under pressure, and meet deadlines
- Strong organizational skills with ability to prioritize and complete multiple tasks or projects
- Strong written and verbal communication skills
- Passion for providing high-value client service
- Proven reliability in performance
- Bachelor's degree
- 2+ years of experience in a financial services operations role
Baird Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baird and has not been reviewed or approved by Baird.
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Retirement Support — Retirement offerings are positioned as a major strength, including a strong 401(k) with matching and profit-sharing contributions, plus access to financial planning support. Long-term wealth building is further reinforced through employee ownership and stock purchase opportunities.
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Leave & Time Off Breadth — Time-off benefits are framed as generous, including unlimited PTO in some descriptions, paid holidays, and paid volunteer time. Flex time and work-from-home options are also included as part of the broader work-life package.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental health support, alongside wellness programs and HSA/FSA options. Preventive care and employer contributions toward HSA/deductibles are highlighted as part of the design.
Baird Insights
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
