Client Account Coordinator

The Client Account Coordinator supports day-to-day client program execution, serving as a key liaison between assigned clients, internal support teams, field operations, retail partners, and reporting teams. This role helps ensure client needs are understood, planned for, and delivered with a high level of accuracy and responsiveness. The Client Account Coordinator assists with program start-up, client communications, reporting, issue resolution, sales and compliance support, and internal coordination to help drive successful in-store execution and identify opportunities for client, retailer, and company growth.

• Serve as a primary day-to-day point of contact for assigned client program needs, ensuring timely communication and follow-through.

• Partner with clients and internal teams to identify best practices, creative support solutions, reporting needs, and opportunities to improve program execution.

• Collaborate with senior management, field operations, customer service, sales, training, and reporting teams to support account objectives.

• Support company goals by helping identify client growth opportunities and recommending strategies to increase sales, compliance, and retail execution.

• Create program instructions, reporting updates, and data analysis to help ensure client expectations are met through effective in-store execution and reporting processes.

• Monitor and resolve program-related issues, including issue tracking, merchandising updates, sales reports, compliance reports, training reports, and competitive insights.

• Track sales trends, identify opportunities, run weekly Q-Trax reports, and prepare professional updates for internal stakeholders and clients.

• Partner with the Training Team to help ensure representatives are fully trained and that additional training needs are clearly communicated and executed.

• Recommend creative ideas to improve in-store productivity, retail mindshare, program compliance, and overall sales performance for client products and services.

• Maintain client data, program information, and assignments in proprietary systems with accuracy and attention to detail.

• Assist with communication of frequency plans and help address field operations questions or concerns as needed.

• Contribute to weekly conference calls with Directors of Operations by providing program updates, surfacing concerns early, and supporting collaborative problem-solving.

• Visit stores with or without clients, as needed, to support program planning and execution.

• Coordinate resources to help achieve program objectives and support account priorities.

• Support additional training programs, special events, other company accounts, or divisions during critical business needs.

• Provide weekend support during high-volume program blitz periods, as requested.

• Perform other duties as assigned to support individual, team, and program performance.

• High school diploma or equivalent required.

• Minimum of two+ years of retail, merchandising, consumer packaged goods, or related client support experience preferred.

• Minimum of one+ year of project coordination or project management experience preferred.

• Prior field sales, retail execution, training, or structured program support experience preferred.

Knowledge, Skills, and Abilities:

• Strong understanding of retail program execution, merchandising standards, and retailer requirements; knowledge of CE, MASS, OSS, or similar retail channels preferred.

  • Ability to interpret sales trends, compliance data, performance reports, and program insights to identify opportunities and recommend solutions.

  • Retail sales acumen with the ability to communicate sales successes, program performance, and execution opportunities clearly.

  • Strong organizational, time management, and multitasking skills with excellent attention to detail.

  • Proven ability to work independently, prioritize effectively, and follow through on commitments with limited supervision.

  • Collaborative problem-solver with a proactive, client-focused approach and the ability to go above and beyond to meet client, retailer, and project needs.

  • Strong written and verbal communication skills with the ability to partner across teams and levels of management.

  • Comfortable using reporting tools, proprietary systems, and Microsoft Office applications to manage data, documentation, and communications.

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