The Client Account Analyst is accountable for supporting the daily activities related to the processing of assigned client accounts. The individual is responsible for responding to internal and external requests to identify process improvements and facilitate solutions.
Applicants must live in a commutable distance from Breda, NL.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Independently manages and responds to routine questions, processing issues and requests according to company-defined procedures.
- Thoroughly analyzes processed data, issues and requests and clearly communicates them verbally and in writing using company-approved methods and tools.
- Analyzes freight rates received from clients and presents clear and complete freight rate information to rating team in a timely manner.
- Verifies freight invoices for assigned accounts by using the CassPort Exception Management system and ensuring the amount charged by the carrier agrees with the rates on file from the customer.
- Identifies changes and other enhancements which will improve the overall efficiency and quality of processing.
- Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
- Keeps key stakeholders, including the account manager and/or management, informed of significant issues on a timely basis.
- Seeks guidance from the appropriate account manager or management on significant non-routine issues.
- Possesses a thorough understanding and ability to explain and promote our web-based services.
- Other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
- Well-developed organizational skills in order to handle multiple tasks simultaneously.
- Proficient in the Microsoft Office suite with an intermediate knowledge of Microsoft Excel (ability to create pivot tables and utilize VLOOKUP).
- A strong ability to communicate effectively, both written and verbal, at all levels
- Ability to fluently communicate (in writing and speech) in both English and Dutch.
- Strong analytical skills to conduct root cause analysis.
- Ability to work effectively in a multicultural, international environment and collaborate across functions.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
- A Bachelor (HBO) degree in logistics, supply chain, business administration or a related field, or equivalent level of education and experience.
- 0 – 2 years of experience in a logistics, supply chain, or a comparable operational environment (internships and entry-level experience considered).
- Experience in customer service, order management, or client-facing support within an operational or technical environment is an advantage.
APPLICATION PROCESS:
You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Europe b.v. is a subsidiary of Cass Information Systems, Inc. (NASDAQ: CASS), a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.
Applicants must live a commutable distance from Breda, NL.
Skills Required
- Bachelor's degree in logistics or business administration or related field or equivalent experience
- 1 - 2 years of experience in a logistics or financial services environment
- 1 - 2 years of customer relations experience in a technical services environment
What We Do
Cass Information Systems is a leading provider of integrated information and payment management solutions, managing more than $90 billion in spend annually on behalf of clients. Cass provides customized solutions for freight payment, telecom expense management, and utility/facilities-related expense management, and is also a behind-the-scenes payment provider for America's fintechs. The support of Cass Commercial Bank, founded in 1906, makes Cass Information Systems unique in the industry. Cass (Nasdaq: CASS) is part of the Russell 2000® Index.
