Client Access Representative

Job Description:

Job Title: Client Access Representative
Location: Springfield, Missouri
Department: Client Access
Employment Type: Full-time

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Job Summary:

Join a compassionate, collaborative team as a Client Access Representative, serving as a welcoming and dependable first point of contact for clients and families. In this fast-paced role, you will coordinate appointments, verify client and insurance information, collect payments, maintain accurate records, and provide excellent service while confidently managing sensitive or challenging interactions.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Welcome clients to the clinician practice, verify personal and payment information, confirm insurance coverage, collect applicable copayments, and provide requested information.
• Schedule clinician appointments, confirm client benefits and eligibility, and coordinate referrals to support timely access to services.
• Assist clients, families, and staff with questions or concerns that arise during visits, using excellent guest relations and problem-solving skills.
• Manage appointment changes, cancellations, bumped appointments, and no-shows according to established processes.
• Request, prepare, and review client health records to ensure documentation is complete and current.
• Accurately collect payments, make change, issue receipts, document transactions, and balance daily cash amounts against recorded activity.
• Use Electronic Medical Records and other appropriate applications effectively and accurately.
• Answer and route telephone calls to the appropriate area and place outgoing calls as requested by leadership.
• Provide leadership with helpful feedback regarding the client experience and clinician office practice services.
• Maintain a welcoming reception and waiting-room environment, including straightening chairs, magazines, and other light furniture.
• Operate office equipment, including phones, fax machines, and copiers.
• Participate in service monitoring and quality-improvement initiatives.
• Complete additional duties and projects as assigned by leadership.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

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Additional Qualifications:

• Demonstrate excellent oral, written, and interpersonal communication skills.
• Maintain a strong customer-service orientation and use sound judgment during dynamic or potentially stressful client encounters.
• Work effectively with minimal day-to-day instruction while adapting to general direction on new assignments.
• Manage multiple priorities with strong organizational skills while contributing as a dependable team member.
• Demonstrate excellent typing, computer, and general office-equipment skills.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.
• Maintain a current driver’s license, acceptable driving record, current auto insurance, and reliable transportation to assigned work locations.

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Physical Requirements

ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally, up to one-third of the workday, and/or a negligible amount of force frequently, from one-third to two-thirds of the workday, to lift, carry, push, pull, or otherwise move objects. The position requires repetitive hand, finger, and arm movements for typing and writing throughout the work shift. Sedentary work involves sitting most of the time, with occasional walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.