Client Access & Office Coordinator
Do you love connecting with people and want your work to actually mean something? Ryther is looking for a Client Access & Office Coordinator to be the welcoming first point of contact for families seeking care — on the phone, at the front desk, and in getting them scheduled for the help they need.
This role blends the fast pace of a call center/scheduling environment with the relationship-building of front office and client acquisition work. You'll field incoming calls, greet clients and visitors, and proactively reach out to prospective clients and families to get them booked for their first appointment — turning inquiries into scheduled care.
Desired Skills:
- Phone (text/call) handling skills
- De-escalation / composure with distressed people
- Outbound scheduling/conversion ability
- Data entry / basic computer proficiency / EHR and HIPAA
- Reliable onsite attendance
You'll have the following benefits:
- Medical/Dental Benefits (Premium covered up to 94% by Ryther, depending on plan , and we pay $5000.00 towards your deductible and out of pocket max)
- 15 Days Paid Vacation (which increases to 17 after your second year, and by 1 each year after that)
- 10 Sick Days (Vacation and Sick time rollover)
- 9 Paid Holidays, and 1 Floating Holiday
- Free Medical Telehealth Appointments for you and anyone in your household (General Medical, Dermatology, Mental Health, Neck and Back Care, Nutrition, etc.)
- Employee Assistance Program for you and your family through WorkLife
- 40% Off Aflac Supplemental Insurances (Free Aflac Identity Theft Protection)
- 403b Tax Deferred Retirement Plan
- Life Insurance ($50,000.00)
- Ryther is a registered 501c(3) which qualifies for the federal Student Loan Forgiveness program
- Monthly bonus based on number of scheduled referrals
What We Value:
- Commitment to Ryther’s mission, vision, and values.
- Respect for diverse lifestyles, cultures, and abilities.
- Team-oriented mindset with strong self-management skills.
- Adaptability and a proactive approach to change and servant leadership.
Ryther seeks to create a work environment that reflects the diverse community that it serves. People of color, LGBTQIA2s+, persons with disabilities, and multi-lingual individuals encouraged to apply. Our diversity is our strength!
For a full job description, please see our website www.ryther.org.
Skills Required
- Phone and text handling skills
- Ability to de-escalate and remain composed with distressed people
- Outbound scheduling and conversion ability
- Data entry and basic computer proficiency
- EHR and HIPAA knowledge
- Reliable onsite attendance
- Commitment to the organization’s mission, vision, and values
- Respect for diverse lifestyles, cultures, and abilities
- Team-oriented mindset and strong self-management skills
- Adaptability and proactive approach to change
What We Do
Ryther is a nonprofit organization providing comprehensive mental and behavioral health services for children, adolescents, and their families, addressing complex challenges such as trauma, eating disorders, and substance use. They offer a range of programs including outpatient and residential treatment.
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