Job Requisition: 459833
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Office Services - Salisbury (2761869)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and
corporate facilities.
Principle Duties and Responsibilities:
- Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related
- service and maintenance issues. Processes phone, email and computer-entered requests for service in a
- timely manner to ensure that stores are safe, compliant and fully operational to serve customers.
- Processes and follows up on 154,000(+) work orders annually.
- Maintains 98% ratio of suspense to open work orders.
- Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working
- order.
- Based on an assessment of the situation, determines whether a service technician/contractor is required,
- and dispatches the appropriate service technician/contractor as needed.
- Ensures work orders are keyed properly and flagged for accounting procedures including such things as
- account numbers, location numbers and whether to capitalize expenses. This will improve business
- efficiency and help in maintaining expenses at or under budget.
- Works closely with government officials to avoid fines and penalties that would have a negative impact on
- our company.
- Ensures safety procedures and standard operating procedures are followed. Complies with all Auditing
- Procedure reports identified in the Facilities Services Overview of Systems Procedures.
- Effectively communicates the sequence of activities that will resolve the issue and provides status
- updates as appropriate.
- Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers,
- ovens, etc.).
- Informs maintenance supervisors of any changes needed because of vendor changes.
- Assists in development of accurate and attainable repair expense budgets and forecasts for retail
- facilities
- Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented.
- Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets.
Skills:
- Excellent verbal and written communication skills.
- Excellent problem solving/decision making skills.
- Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines.
- Ability to interact with associates and management at all levels of the company.
- Ability to work in a fast pace environment.
- Versatile and able to learn new processes and technical subject matter.
- Ability to work independently in a team environment and adapt to changing priorities.
- Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while
- maintaining effective communication to all teams involved.
- Ability to maintain a courteous disposition in stressful situations.
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
What We Do
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies.
As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.
Why Work With Us
We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.
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Ahold Delhaize USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
