Clearing Process Expert

Process Expert – Exchanges, Clearing & Post Trade Solutions
FM eServices 
Work environment
ING Financial Markets (FM), as part of ING Wholesale Banking, is the bank’s gateway to wholesale 
financial markets around the world. Our primary function is to provide ING’s clients with products, 
services, and guidancein the realm of markets. We maintain a presence in all major international 
markets and have specialist expertise in selected emerging markets and products. We have set 
out on a journey to becoming the best Wholesale Bank in Europe in 2026.
FM eServices is a department within FM Business Management. Our purpose is to provide global 
market access to electronic trading venues to all global FM and Group Treasury (GT) hubs. This is 
achieved by centrally managing our market making and liquidity taking relationships. We enable 
venue trading in a controlled and compliant manner throughout the venue life-cycle. We aim to 
provide a smooth experience for onboarding and offboarding to electronic venues and services 
for internal and external clients. To that end, we hold the admin role to all venue access to secure 
least privilege access. The eServices departmentcurrently consists of a Centre of Excellence (COE) 
in Amsterdam and one execution location in Bratislava (Slovakia).
Job Description
As the Process Expert for Exchanges & Clearing, you are responsible for operating and 
maintaining BaU processes that support our exchange and clearing memberships. You will 
support the Senior Trading analyst with analysis on usage, maintenance tasks, cost and risk. In 
addition, you will contribute to implementation projects of changes and additions to our market 
infrastructure. 
Using exchange and clearing services either as member or via a broker commits ING to certain 
operational standards. Being the Exchange, Clearing & Post Trade Process Expert is the key 
responsibility of the role. You will be responsible for all maintenance aspects in relation to ING’s 
exchange and central clearing access. 
Main roles and responsibilities:
As Process Expert you: 
- Take responsibility for projects/change initiatives from beginning to end including 
frequent updates on status/ progress and requirements gathering
- Manage all stakeholders proactively that are involved in the realization of the 
projects/change initiatives
- Transfer to our execution location following correct governance including sign-off
- Take part in our stand-ups, refinement sessions and Quarterly Business Reviews to 
frequently present status and progress
- Define training framework and provide trainings for stakeholders
- Provide after-care support for changes implemented
- Perform eServices Business As Usual (BAU) activities to support APAC stakeholders.
- Set up users or new products across various exchanges
- Support User Access Management (UAM) Reconciliation 
- Monitor error reports provided by the exchanges to promptly identify incorrect or missing 
records
- Perform rulebook analysis to identify and reduce gaps between different venues and ING 
Financial Markets 
- Communication of new releases and follow-up support to relevant teams 
- Design the process flow and process controls
- Monitor quality of process and quality of outcome
- Supports the FM organization by optimizing the exchange and clearing processing street
We are looking for:
A colleague with a talent for taking on challenges and making things happen, enthusiasm 
for helping others succeed, and a knack for staying one step ahead. In other words, you strive 
to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. 
You are a naturally collaborative person who listens and invests in others to achieve common 
goals. You love to challenge the status quo and are eager to propose creative solutions to 
problems.
As Process Expert for Exchanges & Clearing you: 
- Are familiar with clearing processes, as direct clearing member and through clearing 
brokers
- Are familiar with exchange processes, as direct member or via third parties.
- Contribute to ING FM growth ambitions through expanding and optimising our product 
portfolio and associated clearing and exchange infrastructure
- Give input into implementation projects and lead small process improvements
- Contribute to the development of craftsmanship – how the processes should be executed, 
in line with ING’s Orange Code 
Your role as Process Expert is pivotal, especially when new requirements emerge, or 
enhancements are identified. You ensure the processes under your stewardship are effectively 
managed and continuously improved.
Your personal profile:
- Proactive and prepared, can-do, on top of your process with no surprises, positive mindset, genuine team player.
- Self-starting and e-driven mentality, hands-on, pragmatic and able to support, explain 
and stimulate growth in others.
- Good communication, influencing and analytical skills. 
- Strong organisational sensitivity: ability to understand and take into account the 
dynamics, cultural norms and professional relationships within the organisation.
- Strong capability to initiate and build long term sustainable stakeholder relationships. 
- The ability to display flexibility to teams and adapt the plan, approach and behaviour to 
different needs, cultures and situations.
- A strong resilience: the ability to navigate through ambiguity and simplify complexity 
without losing essence.
Competencies and experience:
- 5 years working experience in the financial sector.
- Proven track record related to clearing process through memberships and brokers.
- Experienced in project management and business process design
- Skilled in Excel and PowerPoint and able to present your work and ideas structured and 
clearly.
- Fluent in English (speaking and writing) and experienced in working in an international 
environment.