Chubb is currently seeking a Workers’ Compensation Claim Technical Assistant for our Central Region. The successful applicant will be providing advanced technical support to our claim examiners for multiple jurisdictions.
Major Duties and Responsibilities:
Provide technical support requiring critical thinking skills on workers’ compensation claim files
Maintain active file diaries to ensure delegated tasks are completed
Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes
Accurate and clear documentation of claim activity within file notes
Complete state required filings with accuracy and in a timely manner
Communicate with involved parties on claim files on behalf of the claim examiners at times
Respond timely and appropriately to internal and external customers on claim related issues
Adhere to state regulations for assigned states
Collaborate with appropriate resources to timely resolve issues
Collaborate with peers in region to ensure adequate coverage during vacations or absences.
When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made
Technical Skills & Competencies:
Superior customer service showcasing verbal, written, and interpersonal skills
Aptitude for evaluating, analyzing, and interpreting information
Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments
Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer’s expectation
Ability to work independently and efficiently while performing defined functions
Basic understanding of the Workers’ Compensation and claim handling processes
Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus
Experience, Education, & Requirements
Prior clerical and technical experience in researching and indexing data are preferred but not required
Proficiency with Microsoft Office Products
Experience in a fast paced, fluid environment
Strong communication and telephonic skills
Knowledge of medical terminology is a plus but not required
Knowledge of bill processing is a plus but not required
Knowledge of claim handling is a plus but not required
College degree in any area of study is preferred but not required
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
The pay range for the role is $52,800to $73,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Proficiency with Microsoft Office products
- Strong verbal, written, interpersonal, and telephonic communication skills
- Ability to evaluate, analyze, and interpret information
- Effective time management, multitasking, and prioritization skills
- Ability to work independently and efficiently
- Experience in a fast-paced, fluid environment
- Basic understanding of workers’ compensation and claim handling processes
- Ability to obtain an applicable resident or designated home state adjuster license and potentially additional state licenses
- Prior clerical and technical experience researching and indexing data
- Knowledge of medical terminology
- Knowledge of bill processing
- Knowledge of claim handling
- College degree in any area of study
Chubb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.
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Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
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Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
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Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.
Chubb Insights
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
