Claims Team Manager

Claims Team Manager (18 Month FTC)
Location: Leeds (Hybrid – 4 days office / 1 day home)
Great salary + end of contract bonus + exceptional benefits
Make Your Impact at Markel
At Markel, we give people the confidence to move forward — by helping them protect what matters. If you’re someone who thrives in a fast paced environment, loves leading others, and has strong claims experience, this is your chance to play a meaningful role in a growing, forward thinking

The Opportunity:

We are looking for a Claims Team Manager to join our Leeds‑based Claims Team on an 18‑month fixed‑term contract. You’ll work from our brand‑new, innovative city‑centre offices right next to the train station.

You’ll play a key role in the leadership of our Prompt Resolution Team (PRT) — a team that delivers fast, efficient, high‑quality claims handling for cases where speed and service matter most.

If you want a leadership role that truly makes a difference to customers, colleagues, and the wider business, this is the one.

What You’ll Be Doing:

As a Claims Team Manager, you will:

Lead & Inspire

• Support the Head of Insurance Claims in running and overseeing the UK Claims Team

• Take the lead on managing the PRT, including coaching, 1‑to‑1s and developing a high‑performance culture

• Act as a trusted deputy for the Head of Insurance Claims when required

Drive Performance

• Ensure all PRT claims are handled proactively, accurately, and in line with our Claims Philosophy

• Produce monthly performance reports and quarterly updates for senior leadership

• Monitor team objectives, support development and maintain high service standards

Deliver Excellent Claims Handling

• Manage your own varied caseload across multiple classes of business

• Work efficiently to meet deadlines and drive claims to effective settlement

• Analyse trends, act on feedback, and champion continuous improvement

Build Strong Relationships

• Maintain excellent communication with key brokers and partners

• Support oversight of external service providers and TPAs to ensure high‑quality performance

• Contribute to wider team projects and help shape the future of the claims function

 What We’re Looking For:

You’ll thrive in this role if you have:

• Previous claims experience in Property or EL/PL

• Proven leadership skills — or a clear ability and desire to step into leadership

• Legal qualifications or strong claims expertise with a commitment to studying towards CII

• Good Microsoft Office skills and the ability to learn in‑house systems quickly

• Excellent written and verbal communication skills

What’s in it for you:

• A great starting salary plus bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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