About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
As the Major Case Unit Team Lead at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high-performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
What you'll do
- Oversee a team of commercial auto adjuster direct reports
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
- Serve as backup/ leader when the Manager is out of office
- Responsible for initial onboarding tasks/ access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
Qualifications
- 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience
- 5+ years of leadership experience with a preference for experience managing in a remote environment
- Experience with Ride Share (or TNC/Livery) litigation is required.
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role designed to support your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Skills Required
- 10+ years of insurance claims experience across multiple lines of business
- Litigated bodily injury claims experience
- 5+ years of leadership experience
- Experience managing teams in a remote environment
- Experience with rideshare, TNC, or livery litigation
- Comfort with technology and improving claims systems and processes
- Commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and accountability when handling confidential and sensitive information
- Residence in an eligible U.S. state; California, Alaska, Hawaii, U.S. territories, and non-U.S. locations are excluded
Reserv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reserv and has not been reviewed or approved by Reserv.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with nationwide medical plans plus dental and vision insurance. Feedback suggests these options are a core strength of the total rewards package.
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Retirement Support — A 401(k) plan backed by employer matching is commonly cited. This is positioned as a meaningful component of long-term financial planning for employees.
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Leave & Time Off Breadth — Generous PTO, paid sick days, holidays, and parental/family leave are consistently highlighted. Remote-first flexibility is considered a major plus for work-life balance.
Reserv Insights
What We Do
Reserv is an AI-native third-party administrator (TPA) and software provider for property and casualty insurance. Purpose-built by claims and technology veterans, Reserv delivers tech-forward claims handling at scale, enabling insurers to drive down loss costs, streamline operations, and improve the customer experience. Learn more at www.reserv.com.
Why Work With Us
Reserv is a next-generation TPA transforming insurance claims with technology, transparency, and human expertise. We’re building faster, fairer, and smarter claims experiences while fostering a collaborative culture where people grow their careers and make real impact.
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