Claims System Technical Project Manager III

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to manage multiple project teams or a single large team to successfully deliver business results and ensure project success. The position exists to effectively manage all facets of assigned projects including risks, issues, communications, budget, scope, schedule, quality, etc. as well as serves as the key point of contact for stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages multiple project teams or a single large team on project of greater complexity and risk.

• Manages the team’s execution of project tasks in an outcome focused mindset demonstrating a high degree of integrity.

• Manages the team’s approach to addressing change or stressful situations.

• Enables an environment where collaboration is effective and focused on delivering impactful business results.

• Seeks opportunities to improve the team’s value by providing constructive suggestions.

• Leverages data when making decisions, gathers new information and insights to work through complex issues.

• Communicates progress and escalations effectively.

• Leads internal status meetings and effectively captures, stores, and distributes meeting notes.

• Collaborates closely with technical teams to develop and track release milestones and schedules.

Leverages and recommends project management principles and best practices to ensure the success of project.

• Guides other team members on project management best practices and continues to expand mastery of his/her own.

• Coordinates project activities, identifies appropriate resources needed, and develops schedules to ensure timely completion of the project.

• Assists with vendor management efforts and ensures agreements are met.

• Monitors the compliance of project plans by ensuring team members follow policies and procedures.

• Understands, tracks, and communicates issues, risks, and action items in a timely manner.

• Tracks key project milestones and adjusts project plans and/or resources to meet the needs of customers.

• Collaborates with business and project team to define project scope, requirements, and deliverables.

• Provides regular updates and progress reports to internal teams and stakeholders.

• Creates and executes project plans and revises as appropriate to meet continuously changing needs and requirements.

Serves as partner and key point of contact for stakeholders to ensure success.

• Acts as point of escalation internally for all issues.

• Coordinates activities and promotes project vision and objectives with project team.

• Maintains and cultivates working relationships with team members and other involved departments.

• Provides insight into key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, and discussing involvement of business processes.

• Facilitates decisions necessary for project delivery by communicating tough issues and keeping an independent opinion.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities. 

EDUCATION AND EXPERIENCE

A bachelor’s degree from an accredited college or university (or an equivalent combination of education and experience) required. Requires at least 7 years of relevant claims handling/leadership or technology experience and 5 years of project management experience. Prior lead, supervisory, or management experience and insurance industry experience required.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Insurance certification in one or more domain-specific areas (AINS, AIC, ARM, etc.), Project Management Professional (PMP), IT Service Management (ITIL), or Process Optimization (BPM, Six Sigma, Lean) certifications preferred.

KNOWLEDGE AND SKILLS

Insurance certification in one or more domain-specific areas (AINS, AIC, ARM, etc.), Project Management Professional (PMP), IT Service Management (ITIL), or Process Optimization (BPM, Six Sigma, Lean) certifications preferred.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the incumbent is required to talk and hear. The incumbent will frequently sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry light materials (up to ten pounds). Requires normal or corrected vision and hearing corrected to a normal range.

WORK ENVIRONMENT 

This position operates in an office environment and requires frequent use of a computer, telephone, copier and other standard office equipment.

This description is a general statement of essential job functions and responsibilities. The position may include other duties as assigned.

We are currently not offering employment sponsorship for this opportunity

#LI-ET1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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