Position Summary:
Under moderate supervision, performs basic claims/zone support activities.
Duties and Responsibilities:
- Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
- Orders supplies and schedules/coordinates meetings.
- Greets and directs visitors to appropriate personnel.
- Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
- Provides customer service support during weather events including CAT loss reports and other CAT support duties.
- Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
- Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
- Assist with follow up calls and other claim file support as needed.
- Greets, screens and directs visitors to appropriate personnel.
- Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
- Assists personnel with various activities including accessing and verifying policyholder information.
- Sets follow ups as appropriate for completion of support activities.
- Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
- Handles all inquiries with customer service as a priority.
- Enters new loss report information and updates claims documentation.
Skills Required
- Customer service experience
- Administrative support experience
What We Do
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead. We have applied our lean tools to our self and designed a “Just-in-Time” supply model. We have access to all levels of consultants within many industries and will provide you with just the right talent needed for just the right amount of time. We are a privately held, veteran-owned, services firm dedicated and concentrated in Staffing, Training and Consulting with competencies in Lean, Six Sigma, Program and Project Management, Enterprise Architecture, Change Management and IT Services. Our experience comes from companies such as GE, USAA, Federal Express, IBM, Dell and other fortune 100 companies. We focus on helping our customers achieve sustainable and measurable improvements through the application of these competencies in several key practice areas, including Information Technology disciplines, Innovation and Strategic Planning, Capability Maturity Planning and Management, Portfolio Planning and Management, Operational Excellence and Continuous Improvement, Business Transformation and Business Integration. We offer tailored Staff Augmentation services, customized Training Programs, and results-oriented Consulting Services. We recognize our clients are unique in their cultures, goals and needs. Therefore, all our services are designed and tailored to uniquely meet each customer’s needs. We operate with our core values of putting People First, speaking with Honesty, demonstrating Integrity, providing world-class Service, and ensuring Excellence in all we do. We operate with a mindset that puts our clients' needs before our own and works ourselves out of your business by conducting knowledge transfer and coaching our clients in our methods as we deliver on our promises. This ensures we are leaving a client in a better position of capabilities than before we arrived.
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