Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, We are seeking a highly skilled and strategic Claims Strategy Program Manager to lead the development and execution of innovative claims management strategies. This role demands a strong understanding of claims processes, data-driven decision-making, and cross-functional collaboration. The ideal candidate will have a proven track record in program management and process improvement and a deep commitment to enhancing customer experience.
What you’d be doing:
- Strategic Claims Department Project & Program Management
- Own, define, and coordinate the comprehensive project roadmap for strategic, cross-functional claims initiatives, ensuring alignment with overall business objectives.
- Lead the identification, scoping, planning, and execution of claims projects (both strategic and tactical) throughout their lifecycle, from inception to successful delivery.
- Directly manage high-impact claims projects in support of executive-level objectives, ensuring timely completion, within budget, and to required specifications.
- Implement and manage effective project intake processes and capacity planning for all claims-related work, optimizing resource allocation and prioritization.
- Define project success metrics and monitor performance, providing regular updates to stakeholders and senior leadership.
- Cross-Functional Collaboration & Stakeholder Management
- Drive project alignment and collaboration across diverse claims teams (e.g., claims optimization, quality, operations) to foster strong partnerships and integrated solutions.
- Develop and execute comprehensive communication plans for strategic claims programs, ensuring timely and transparent updates on delivery timelines, risks, and progress across the organization.
- Serve as the primary liaison between project teams and key stakeholders, including executive leadership, to manage expectations, resolve impediments, and ensure project success.
- Leverage deep insights into claims operations, quality, and people processes to identify project opportunities and deliver the highest level of business value.
- Facilitate conflict resolution and decision-making among project stakeholders to keep initiatives on track.
We’re looking for someone who has:
- Bachelor’s degree
- 5+ years of claim experience
- 3+ years of project management experience
- Project Management Certification (PMP, CAPM)
- 3+ years’ experience fostering and working with key vendor partnerships and/or cross-functional initiatives
- Proven ability to provide requirements to analytic partners and generate data-driven insights
- Proven ability to effectively communicate complex technical and business items across technical and business-oriented stakeholders clearly and succinctly, both written and verbally
- Proven ability to lead department-wide efforts with limited oversight
- Excellent ability to coordinate people, with high energy and a sense of urgency
Highly preferred candidates also have:
- Insurance-related certifications
- Master’s degree
- Experience executing within a lean/agile process framework
- Experience with project organization and analytics tools such as Confluence, Jira, or similar
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Top Skills
What We Do
SageSure is an innovation-focused insurance and technology company specializing in underserved property markets. As the leading homeowners insurtech organization in the U.S. measured by premium and profitability, we offer more than 40 competitively priced insurance products on behalf of our carrier partners, serving 300,000+ policyholders. SageSure partners with a growing network of insurance agents and brokers in 14 coastal states.
