Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Your Impact at GEICO
As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.
What Makes This Opportunity Exciting?
Compensation & Incentives:
Starting Salary: $28.29 - $34.24/hour ($57,000 - $69,000 annually).
Differentials: +10% for evening shifts; +20% for weekends.
Benefits:
Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately.
GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Professional Growth:
Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Workplace Flexibility:
Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
Office Location: 5445 West Cypress Street, Tampa, Florida 33607
How You’ll Make a Difference
Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
Problem Resolution: Resolve customer concerns, ensuring a positive experience.
Meaningful Impact: Drive customer satisfaction through meaningful interactions.
What We’re Looking For
Experience & Qualifications:
Customer-facing Claims experience preferred.
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
Active Adjusters license preferred (training and exam fees provided).
High School Diploma or GED required; College degree preferred.
Core Skills:
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Availability:
Available to work evenings, weekends, and holidays.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Skills Required
- High School Diploma or GED
- Customer-facing claims experience
- Experience in high-volume call centers with KPIs and measurable goals
- Active Adjuster license (preferred; training and exam fees provided)
- College degree
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable, detail-oriented, able to prioritize and multitask across platforms
- Availability to work evenings, weekends, and holidays
GEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEICO and has not been reviewed or approved by GEICO.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, prescription, behavioral health, dental (including orthodontia), and vision options with multiple plan types. Wellness resources, HSAs/FSAs, and related programs add breadth to the core health offering.
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Retirement Support — Retirement support includes a 401(k) with an employer match, and the match level is still characterized as good even after adjustments. Access to a credit union and financial education tools further strengthens the overall retirement/financial support picture.
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Flexible Benefits — Work-life programs provide flexibility through hybrid scheduling and limited remote-work options, alongside a broad menu of ancillary benefits such as commuter pre-tax programs, employee discounts, and charitable gift matching. Education support via tuition assistance and scholarships adds additional optionality for different needs.
GEICO Insights
What We Do
We know you know GEICO, but we want you to know that with us, you’ll find a rewarding career no matter which path you take. Our over 40,000 associates have been unexpectedly delighted to find that their jobs have turned into illuminating careers. You know us for insurance. Get to know us for great careers, too.
