Claims Specialist

Position Details 

• Job Title: Claims Specialist 

• Department: Commercial Lines 

• Division: Risk Control/Claims 

• Reports To:  Claims Supervisor 

• Contract: No 

• FLSA status: Exempt 

Position Description  

The Claims Specialist will provide heroic claims service by assisting with the management of all claims from the initial report of the claim to the closing to ensure the best outcome for all our customers.  

Primary Responsibilities & Duties 

• Support and manage claim process for clients who are/and are not on a Client Service Plan. This includes initial claim reporting, carrier correspondence, data collection, and internal documentation.  

• Manage daily client correspondences in regard to claims and claim updates. 

• Manage data entry in agency management system.  

• Aid clients through property damage restoration process. 

• All other duties as assigned. 

Position-specific Competencies 

• Effective Communication: Can clearly articulate oneself in a professional manner with the ability to read the audience and adapt. Possesses the intuition on what information to communicate, feedback to provide, and the right manner of delivery. Practices active listening with patience and can restate opinions accurately, as needed. 

• Attention to Detail: Ability to achieve thoroughness and accuracy when accomplishing a task. Strong ability to focus and provide thorough attention. 

• Relationship Management: Possesses the ability to create and maintain strong relationship with business owners and contacts.   

• Decision Quality: Consistently makes good decisions. Through analysis, wisdom, experience, and judgement can accurately act in the best interest of colleagues and clients.  

HBI Competencies 

• Integrity: Conducts business with the utmost moral decency. A trusted advisor who displays the highest standard of ethics. 

• Heroic Service: White glove approach to client service and satisfaction. Can anticipate needs, and consistently exceeds expectations.  

• Teamwork: Works well with others towards a shared goal. Actively participates, shares responsibilities and rewards, and contributes to the effectiveness of the group. 

• Kindness: Shows concern and consideration for others. Is generous with time, talent, and overall possess a willingness to help.  

Qualifications 

• Bachelor’s degree or insurance designation preferred  

• 1-3 years of claims experience required  

• CIA, ARM, CLA, etc. preferred but not required *if you are not licensed, you will be required to obtain licensure within first 90 days of hire*

• An insurance background or understanding of different types of insurance coverage is beneficial, but not required 

• Strong verbal communication and listening skills 

• Proficient in Microsoft Office products such as Word, PowerPoint, and Excel 

• Proficient virtual communication skills-preferably Zoom  

Work Environment 

• This position requires travel capabilities. A valid driver’s license is necessary to provide self-transportation to client meetings, events, and seminars. Local travel up to 50%. 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. 

EEO Statement 

Henderson Brothers supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.