Position Summary:
Kaeppel Consulting is seeking a Claims Support Specialist II to perform basic claims and zone support activities under moderate supervision. This role provides essential administrative and customer service support to the claims team and external partners. This is a temporary, onsite role in Erie, PA, lasting for a duration of 6 months,
Schedule:
Monday–Friday, 8:00 AM – 4:30 PM
Key Responsibilities:
Perform administrative functions including answering phones, filing, copying/imaging, faxing, and handling incoming/outgoing mail.
Support third-party vendor relationships and assist with coordination of related processes.
Order office supplies and coordinate meetings as needed.
Greet and direct visitors to appropriate personnel.
Provide inbound and outbound customer service to policyholders, claimants, and agents, ensuring all interactions reflect a high standard of service.
Assist during weather events (CAT losses) by supporting loss reporting and related activities.
Support multiple disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
Prepare and process claim documents, ensuring accuracy and confidentiality of time-sensitive information.
Make follow-up calls and provide ongoing support to maintain up-to-date claim files.
Apply working knowledge of company policies and procedures to verify claims and provide initial services.
Assist staff with accessing and verifying policyholder information.
Set follow-ups for timely completion of support tasks.
Respond to customer inquiries from internal and external stakeholders or route them to appropriate parties.
Enter and update new loss report information in claims documentation systems.
Qualifications:
1+ years of administrative or customer service experience preferred
Strong communication and organizational skills
Ability to prioritize and handle multiple tasks in a fast-paced environment
Familiarity with insurance claims processes is a plus
Top Skills
What We Do
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead. We have applied our lean tools to our self and designed a “Just-in-Time” supply model. We have access to all levels of consultants within many industries and will provide you with just the right talent needed for just the right amount of time.
We are a privately held, veteran-owned, services firm dedicated and concentrated in Staffing, Training and Consulting with competencies in Lean, Six Sigma, Program and Project Management, Enterprise Architecture, Change Management and IT Services. Our experience comes from companies such as GE, USAA, Federal Express, IBM, Dell and other fortune 100 companies.
We focus on helping our customers achieve sustainable and measurable improvements through the application of these competencies in several key practice areas, including Information Technology disciplines, Innovation and Strategic Planning, Capability Maturity Planning and Management, Portfolio Planning and Management, Operational Excellence and Continuous Improvement, Business Transformation and Business Integration.
We offer tailored Staff Augmentation services, customized Training Programs, and results-oriented Consulting Services. We recognize our clients are unique in their cultures, goals and needs. Therefore, all our services are designed and tailored to uniquely meet each customer’s needs. We operate with our core values of putting People First, speaking with Honesty, demonstrating Integrity, providing world-class Service, and ensuring Excellence in all we do. We operate with a mindset that puts our clients' needs before our own and works ourselves out of your business by conducting knowledge transfer and coaching our clients in our methods as we deliver on our promises. This ensures we are leaving a client in a better position of capabilities than before we arrived.
