We're recruiting full time office based Claims Settlement Advisors to join our team, at our office in Bedford, MK44 3JZ.
Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.
The salary for this position is £28,976 per annum.
Main duties & responsibilities
- Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
- Delivering a customer experience to the highest standards
- Meeting the required quality standards, to ensure operational excellence
- To ensure that all parts of the claim’s settlement process are carried out accurately and in a timely manner
- Build rapport with internal and external customers and take ownership for the customer journey
- Ensure a strong and consistent level of productivity is achieved
- Promote good teamwork and performance by supporting other team members when required
- Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
- Such other duties as requested by your line manager
What we need from you:
Essential
- Excellent customer service skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- A team player
- Energetic and self-motivated
- Excellent computer & data entry skills
- Microsoft office skills (Outlook, Excel and Word)
- Well-presented and demonstrates a professional, friendly, positive attitude.
- Experience or working within a high functioning team
- Great literacy and numeracy skills
Desirable
- Previous experience of working within motor claim management
- Working in a Call Centre environment
- Examples of continuous learning and personal development
- Basic knowledge of motor vehicles
What we offer you in return:
- Monday to Friday working
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
#INDP1
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Skills Required
- Excellent customer service skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to work as part of a team
- Energetic and self-motivated attitude
- Excellent computer and data-entry skills
- Microsoft Office skills, including Outlook, Excel, and Word
- Professional, friendly, and positive presentation and attitude
- Experience working within a high-functioning team
- Strong literacy and numeracy skills
- Previous experience in motor claims management
- Experience working in a call centre environment
- Examples of continuous learning and personal development
- Basic knowledge of motor vehicles
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
