JOB SUMMARY
The Claims Services Representative to be responsible for processing claims expense invoices for multiple carrier entities and vendors, including data verification, compilation, and entry for payment, while ensuring accuracy, efficiency, and timely processing in support of claims operations.
ESSENTIAL FUNCTIONS
- Ensure the timely and accurate processing of daily claim expense invoices in accordance with established departmental policies and procedures.
- Review, validate, enter, and process invoices for payment while maintaining a high level of accuracy and quality.
- Establish and maintain positive working relationships with new and existing vendors by responding to payment inquiries and resolving issues in a professional and timely manner.
- Reconcile vendor statements and accounts to ensure the accuracy of invoice processing and payments.
- Verify, research, and resolve invoice discrepancies by reconciling vendor accounts, payments, and monthly statements.
- Monitor invoice processing to ensure compliance with company policies, internal controls, and service level expectations.
- Perform other duties and special projects as assigned.
REQUIRED SKILLS & EXPERIENCE
- High degree of accuracy and attention to detail in a high-volume environment.
- Solid understanding of basic bookkeeping and accounting payable principles.
- Proficiency in Microsoft Suite; including Microsoft Outlook and Word, with advanced Microsoft Excel skills, including formulas, functions, and spreadsheets management.
- Ability to work well in a team-oriented environment, as well as independently.
- Strong phone etiquette and Customer Service experience required.
- Ability to analyze and resolve discrepancies while maintaining confidentiality and attention to detail.
EDUCATION & TRAINING
- High school diploma required; Associate degree in finance, accounting or business administration preferred
EXPERIENCE
- Minimum 2 years of related accounting payables experience in Claims processing and financial environment
LICENSES OR CERTIFICATIONS
- Insurance 6-20 License, preferred
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Skills Required
- High school diploma
- Associate degree in finance, accounting or business administration
- Minimum 2 years of accounts payable or claims processing experience
- Solid understanding of basic bookkeeping and accounts payable principles
- Proficiency in Microsoft Outlook and Word
- Advanced Microsoft Excel skills (formulas, functions, spreadsheet management)
- High degree of accuracy and attention to detail in high-volume environment
- Strong phone etiquette and customer service experience
- Ability to analyze and resolve invoice discrepancies while maintaining confidentiality
- Ability to work both in a team-oriented environment and independently
- Insurance 6-20 License
What We Do
HCI Group, Inc. is a Tampa-based diversified holding company primarily focused on property and casualty insurance. Through its subsidiaries and the Exzeo platform, it offers homeowners' insurance products, claim adjusting services, and insurance technology solutions. Additionally, the company operates in reinsurance and the development and management of commercial real estate for investment purposes.
