Claims Representative

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Mid-Continent Group is looking for a Claims Representative to join their Multi-Peril Claims team. This individual will work a hybrid schedule from one of our downtown corporate locations in Tulsa, Oklahoma or Cincinnati, Ohio. Remote opportunities will be considered.

Essential Job Functions and Responsibilities

• Manage an inventory of General Liability claims with some litigation. 

• Investigate and maintain claims:

  • Evaluate coverage and liability.

  • Secure necessary information (i.e.: reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.

• Actively work toward the resolution of claim files.

• Attend arbitrations, mediations, depositions, or trials as necessary.

• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.

• Convey the complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties while maintaining a professional demeanor in all situations.

• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements.

• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business.

Job Requirements

• Generally, 2+ years of experience handling commercial General Liability claims and auto experience is required. Previous legal experience will be considered.

• Bachelor’s Degree or equivalent experience is required. A Juris Doctor degree is encouraged.

• A successful candidate will be able to demonstrate strong writing, analytical, communication, and organizational skills.

• Ability to travel as needed.

Company:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.