About the Role
We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.
Key Responsibilities
Handle written and telephone correspondence with all parties involved in claims cases.
Independently process and resolve claims in a timely and professional manner.
Assess coverage, liability, and claim validity based on available documentation and case details.
Settle justified claims and support the rejection or defense of unjustified claims.
Maintain accurate case records and ensure high-quality documentation.
Work closely with internal colleagues and external stakeholders to deliver strong customer service.
Contribute to a collaborative, service-oriented team culture.
Candidate Profile
Completed training or qualification in insurance, finance, law, or a comparable field.
Previous experience in claims handling, ideally in motor and/or property insurance.
Strong communication skills and sound negotiation ability.
Very good command of German, written and spoken.
Empathy and a strong customer-service mindset.
Independent, careful, and proactive way of working.
Team-oriented with a positive and open approach to work.
What Success Looks Like
Claims are handled accurately, professionally, and within required timelines.
Customers and stakeholders receive clear, solution-oriented communication.
Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.
Documentation quality is high and supports sound decision-making.
The role contributes to service quality, operational reliability, and customer satisfaction.
Skills Required
- Completed training or qualification in insurance, finance, law, or a comparable field
- Previous experience in claims handling
- Experience with motor and/or property insurance claims
- Strong written and verbal communication skills
- Sound negotiation ability
- Very good command of written and spoken German
- Empathy and a strong customer-service mindset
- Independent, careful, and proactive work style
- Team-oriented and positive approach to work
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
