Claims Reporting Representative

 
This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties 

 Key Responsibilities: 

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim 

• Provides an overview of the basic claims process and information of a general nature to customers.  

• Receives, screens, and routes incoming telephone calls and other electronic correspondence. 

• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards 

• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation 

• Assist customers with scheduling auto and/or property inspections, and a rental car as needed 

• Remain empathetic, and engaged during customer interactions. 

• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim 

Preferred Qualifications: 

Education and Experience  

• High School Diploma/ GED or equivalent experience  

• Call Center experience (Preferred) 

• Insurance industry knowledge (Preferred) 

Functional Skills 

• Ability to empathize with the customer. 

• Performs routine tasks of basic complexity under general supervision. 

• Computer Skills 

• Good organization skills with timely follow-up skills 

• Good oral and written communication skills 

• Fully Bilingual (English/Spanish)  

For this position, we offer up to $ 24,000 MXN. monthly before taxes.